Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyIT Operations Technical Support with French
LumenAbout the company
- Królowej Jadwigi 43, PoznańPoznań, Greater Poland
- Offer expired an hour ago
- Remote recruitment
- contract of employment
- full-time
- junior specialist (Junior)
Lumen
Królowej Jadwigi 43
Poznań
Your responsibilities
Being the first point of contact for our global customers, in fact you are the face of the Service Desk and Lumen.
Troubleshooting technical/functional issues
Log Incidents / Requests and maintain ownership
Utilize our Knowledgebase, policies and processes to find solutions
Challenge the status quo and help us to constantly improve
Our requirements
Excellent verbal, written and analytical skills in English and French
Desire to WOW the customer
Enjoy working in a team environment
Pro-active and accountable
Interest to learn, and maintain/enhance knowledge
Benefits
private medical care
life insurance
remote work opportunities
flexible working time
no dress code
meal passes
sharing the costs of tickets to the movies, theater
employee referral program
charity initiatives
one shorter working day
12 month job security
Annual bonus scheme
As Service Desk Analyst you have direct contact with our customers. It’s a very important role as you are the face of the Service Desk and Lumen. The Service Desks we have here in Poznan are single point of contact 24x7 365 days a year. During your day you will interact with our customer via email and phone primarily. If possible, we are trying to troubleshoot / fix the issues direct on the first contact. Our knowledge bases as well as procedures and processes are helping you to ask the right questions and find help to troubleshoot the issue. Such so-called First-time fix has a great impact – it makes our customer again productive and we close this incident immediately. It’s not always possible to fix the issue right away. In such cases we are troubleshooting the issue as much as possible to collect enough information for our or of the customers 2nd & 3rd line teams to get involved and fix the issue. If you open the case, you keep ownership of it till its closed but no worries, it’s a team effort, a lot of situations require interactions with your direct team members here in Poznan or with our extended global support operations to find a solution.