Oferta pracy

IT PMO Manager (Wholesale IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use

Operating system

About the project

The role provides assistance to the IT Portfolio Manager to successfully deliver the Regulatory book of work for UK CMB from Initiation to closure. They will act as a source of guidance, governance and metrics on Regional programmes/projects supporting the Portfolio Manager for strategic decisions. They will deliver PMO services as agreed with the IT Portfolio Manager ensuring project management tools are set up according to Group standards and methodologies.

Your responsibilities

  • Assists Portfolio Manager with Programme mobilization including activities such as securing investment, onboarding resources and setting up the Project plans’ structure, and in particular the finance model

  • Assists with the setup and maintenance of Programme key controls, assigning of Time booking role/task responsibilities, cost forecasts, milestones and Status reports

  • Supports IT Portfolio Manager to demonstrates best practice for financial management, tracking forecasted spend v plan, and maintaining control of the programme budget.

  • Supports good project induction and orientation – i.e. assist new team members to understand the Regulatory portfolio context and content, the importance of stakeholder management and wider project goals

  • Manages Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate

  • Tracks, reviews and controls programme/project progress and performance throughout its delivery lifecycle; anticipating potential risks and issues related to budget and escalating as appropriate

  • Support the Portfolio Manager with closure activities, and ensuring Project Managers stick to strict project completion guidelines

  • Understands basics of financial performance and budget control metrics, and able to extract into excel spreadheets or other reporting views to spot opportunities and / or threats

  • Shows high standards of professionalism in the quality of written and personal communication, especially when recipients are business and delivery partners

  • Shows flexibility and willingness to apply themselves to different tasks; does not need constant supervision

  • Conducts monitoring and highlights risks or issues on projects not complying with Group standards/policies and reports appropriately

  • Supports IT Delivery partners by providing ongoing PMO guidance for setting up their own project administration

  • Building and maintaining relationships with a diverse group of stakeholders for the benefit of the projects. Ensure a joined up approach, to support execution of the projects at pace and with minimum conflict whilst also ensuring all of their expectations are met.

Our requirements

  • Previous experience managing project delivery or management office tasks for single or multiple IT projects and programmes

  • Finance experience in any of the following areas; new investments, budget control, resource cost control, finance cost analysis, general accounting or finance experience

  • Manage the collection, collation and processing of project information from stakeholders into succinct, and accurate portfolio level reports

  • Experience of using relevant software packages, i.e. MS Excel, MS Project, OpenWorkbench, Clarity or equivalent tool

  • Build relationships with internal and external UK and offshore business and IT stakeholders

  • Tracking statuses of project deliverables and milestones, incl. Risk and issue monitoring and co-ordination

  • Co-ordination of regular project meetings to check adherence to project governance in accordance to monthly and quarterly tollgates

  • Assist with enforcing the implementation of project standards across projects are maintained at all times

  • Managing and updating project documentation, process documents and information sources


  • Experience working in relevant market/context, i.e. financial services, previous Regulatory or Compliance functions is desirable

  • Work experience in a large corporate with multi-cultural teams in different geographies is a plus

  • PMP training or certification

  • Advanced Finance, accounting or MS Excel certifications

  • Understanding of the standard and agile IT project lifecycles

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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