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IT Problem Manager

DSV ISSAbout the company

  • Taśmowa 10, Warszawa
    Warszawa, Masovian
  • Valid for 19 days
    until: 03 Jun 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor


Taśmowa 10


Technologies we use

Operating system

Your responsibilities

  • Monitor metrics and drive continuous infrastructure and application improvement efforts across teams to achieve service SLA & KPI’s for Problem Management

  • Facilitate and coordinate technical problem review meetings including lead and facilitate postmortem investigations of critical incidents, and managing root cause analysis between technical teams

  • Problem investigation, identifying underlying causes of incidents

  • Planning & coordinating corrective and preventive actions based on diagnosis

  • Proactive Problem Management by analyzing historical data to identify and eliminate potential incidents before they occur

  • Produce results to support the performance of the Problem Management team and process

  • Continuously suggest metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success

  • Manage relationships with other support and process teams, including the Service Desk to provide a consistent delivery framework

  • Proactively escalate problems and issues

  • Enhance knowledge of the field through together with your team.

Our requirements

  • Goal-oriented, your personality is focused on identifying Root Causes and eliminating them by coordinating Corrective & Preventive Actions

  • Holding relevant ITIL intermediate qualifications (Operations, Transition, Design) and / or Problem Analysis certificates such as Kepner Tregoe

  • Broad knowledge and understanding of IT concepts and architecture

  • Self-driven and team-oriented with excellent verbal and written communication skills (including English)

  • Strong analytical and decision-making skills

  • In periods able to work under high pressure with multiple concurrent activities

  • Strong in your customer mindset and is self-confident while driving the investigations

  • An efficient Stakeholder manager

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • corporate sports team

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

Recruitment stages

CV Analysis


Telephone contact


1st Recruitment meeting


Tests (optional)


2nd Recruitment meeting (optional)




DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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This is how we work
This is how we work