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ISS/GIT/PMngt/33481
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DSV ISS

IT Problem Manager

DSV ISSAbout the company

  • Taśmowa 10, Warszawa
    Warszawa, Masovian
  • Valid for 19 days
    until: 03 Jun 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

DSV ISS

Taśmowa 10

Warszawa

Technologies we use

Operating system

Your responsibilities

  • Monitor metrics and drive continuous infrastructure and application improvement efforts across teams to achieve service SLA & KPI’s for Problem Management

  • Facilitate and coordinate technical problem review meetings including lead and facilitate postmortem investigations of critical incidents, and managing root cause analysis between technical teams

  • Problem investigation, identifying underlying causes of incidents

  • Planning & coordinating corrective and preventive actions based on diagnosis

  • Proactive Problem Management by analyzing historical data to identify and eliminate potential incidents before they occur

  • Produce results to support the performance of the Problem Management team and process

  • Continuously suggest metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success

  • Manage relationships with other support and process teams, including the Service Desk to provide a consistent delivery framework

  • Proactively escalate problems and issues

  • Enhance knowledge of the field through together with your team.

Our requirements

  • Goal-oriented, your personality is focused on identifying Root Causes and eliminating them by coordinating Corrective & Preventive Actions

  • Holding relevant ITIL intermediate qualifications (Operations, Transition, Design) and / or Problem Analysis certificates such as Kepner Tregoe

  • Broad knowledge and understanding of IT concepts and architecture

  • Self-driven and team-oriented with excellent verbal and written communication skills (including English)

  • Strong analytical and decision-making skills

  • In periods able to work under high pressure with multiple concurrent activities

  • Strong in your customer mindset and is self-confident while driving the investigations

  • An efficient Stakeholder manager

What we offer

  • Employment contract

  • Buddy

  • Comprehensive onboarding program

  • Internal training catalogue and e-learning platform

  • Culture of feedback

  • Internal transition program

  • Scandinavian work culture

  • Work-life Harmony

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate gym

  • corporate sports team

  • christmas gifts

  • charity initiatives

  • modern & ergonomic eco-office

  • bike parking

  • electric vehicle charging stations

Recruitment stages
1

CV Analysis

2

Telephone contact

3

1st Recruitment meeting

4

Tests (optional)

5

2nd Recruitment meeting (optional)

6

Feedback

DSV ISS

DSV Group is one of the world’s leading transport, freight forwarding and logistics companies. Our headquarters are located in Denmark and our offices – in more than 90 other countries.

DSV consists of following divisions: DSV ISS | DSV Road | DSV Air&Sea | DSV Solutions | DSV Services.

DSV International Shared Services (DSV ISS) in Warsaw is in a phase of dynamic development. We employ more than 1200 fantastic people and this number is constantly increasing.

We provide global IT services within areas like: Service Desk, Network, EDI, SAP, WMS, Software Development, Corporate Integration, Citrix.

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This is how we work
This is how we work