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Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

IT Process Expert

Hitachi Energy Services Sp. z o.o.

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto


Technologies we use


  • Agile

  • ServiceNOW

  • DevOps

  • Common Service Data Model

About the project

The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model.

We are looking for an individual that has a deep understanding and experience in how to define, document, implement, maintain and most importantly constantly improve and adjust to organizational needs ITIL processes to achieve organizational goals and efficiencies while overcoming departmental boundaries. The successful candidate will help us establish organization with value network thinking while preventing silo-thinking.

Your responsibilities

  • Manage process from cradle to grave and from definition to operations within the context of delivering the value to its customers within the defined product group

  • Create and deploy industry benchmark ITIL-based IT Service Management process definitions, documentation and implementations across enterprise (infrastructure, platform and applications, and security services)

  • Manage process stakeholders and internal and external process interfaces

  • Ensure measurability and reportability of process including definition and operationalization of metrices, SLAs, KPIs, and Critical Success Factors

  • Analyse potential for improvement and implement measures to increase process effectiveness and efficiency

  • Typical deliverables would consist of: process design documentation, guiding principles, policies, procedures, linkage to corporate standards and quality controls, metrics and key performance indicators, process improvement stories, training material and desk-side supports, community of practice and artifacts.

Our requirements

  • Min. 7 years of IT experience, preferably in service provision environment

  • Min. 3 years of experience in IT Service Management definition and/or supervision (execution of ITIL processes not included here)

  • ITIL v4. Managing Professional certificate or alternatively ITIL v3 Expert certificate

  • ServiceNOW experience and/or certifications

  • Fluent written and spoken English is a must

  • Strong ownership and leadership demonstrated with a success track over previous assignments

  • Ability to work in Agile environment and translate process requirements to stories for technical implementation

  • CSDM (Common Service Data Model) practical experience would be a strong benefit

  • DevOps certifications or experience would be welcome

  • Product-oriented organization exposure would be welcome

This is how we organize our work

This is how we work

  • agile


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

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