Oferta pracy

IT Project Manager – Customer Success


contract of employment
12 00020 000 gross / mth.
B2B contract
14 00022 000 net (+ VAT) / mth.
  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired a day ago
  • contract of employment, B2B contract
  • full-time
  • team manager
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Work closely with a portfolio of customers so as to define what their success looks like, and help them drive value and ROI

  • Develop a deep understanding of customer needs, objectives, and use cases ensuring that Kyp.ai platform is properly leveraged to their benefit

  • Engage customers in their process discovery and automation journey from user onboarding, through adoption to service expansion, supporting them in their change management efforts

  • Spot and escalate key issues affecting customer success, satisfaction, and ultimately retention, applying both qualitative and quantitative methods

  • Help shaping the customer success operating model (e.g. process, governance, tools, KPIs, trainings, etc.)

  • Drive customer advocacy

Our requirements

  • Minimum of 3-4 years of relevant experience in Customer Success, customer-facing consulting, account management or other similar role

  • Demonstrated ability of applying solid Project Management methodology in customer-facing set-up, e.g. running transformation programmes

  • Experience in dealing and interacting with different customer maturity levels, seniority and cultural backgrounds is a plus

  • Demonstrated hands-on execution experience

  • Experience in Customer Success in a start-up/scale-up operation is a plus

  • Process mining and/or IPA industry experience is a plus

  • SaaS software industry experience is a plus

  • Engineering, mathematics, computer science, relevant scientific or management degree (with a quantitative focus)

  • Traits like determination, openness, sociability, learning agility and discipline

What we offer

  • Work on an innovative, exciting, off-beat product

  • Start-up flair paired with rock-solid technical expertise

  • Environment in which people genuinely care about each other

  • Technical skills development through knowledge sharing, cracking exciting problems on-the-job together, and lots of data to work with

  • Structured individual development planning process based on your unique strengths and development areas

  • Possibility to work fully remotely

  • Cool offices to work in Tychy (PL) and Cologne (DE) always when it is convenient

  • Employment or B2B contract

  • Very competitive salary that reflects your value and potential

  • Premium medical package for you and your loved ones

  • Multisport card to keep you fit

About Us

We are a Transformation Mining Company fueling digital change. Our platform has been sold on three continents within the first 6 months after market launch.

We help our customers to rapidly understand their abstract processes and how these balance with people and technology dimensions. Our automatically generated, data-driven improvement recommendations aim to deliver the fastest possible ROI.

Our plug-and-play cloud SaaS solution serves as a data backbone, supporting insights into process automation potential and execution success. KYP.ai is backed by carefully selected supporters (e.g. US-based Tola Capital) with a significant track record of success in scaling high-tech companies. Our investors are key partners to our success, extending our reach and accelerating us together to a shared vision.

If you’re looking to make an impact, KYP is the place for you! KYP’s culture is one of being customer-obsessed, radically transparent, and boldly accountable.