Oferta pracy

IT Retail Service Desk Agent with Swedish language

Circle K Business Centre (Shared Service Centre)O firmie

Circle K Business Centre (Shared Service Centre)

Puławska 145

Warszawa

You´ve probably already met us. 
Maybe you´ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Making everyday life easier for people all over the world. 
We´ve grown into a successful global company with over 15.000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120.000 people working at our stores and support offices.
 
In Circle K Business Centre, in Warsaw, which is part of our global structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.
 
Our ambition is to be an exceptional place to work. We will put our best effort into your personal and professional development - because when you grow, we grow. 
Whatever your goal is, let's make dreams come true.
IT Retail Service Desk Agent with Swedish language
You will be a single point of contact responsible for supporting stations and stores in daily operations, troubleshooting and providing solutions to IT and forecourt problems.

Main responsibilities

  • Professional customer support for end users of fuel station assets and equipment  (POS, BOS, Forecourt)
  • Troubleshoot and advice to technical/functional issues and problems that are reported
  • Request registration and supervision according to team KPI’s
  • Order maintenance and repair service from external suppliers and follow up on delivery
  • Check system monitoring tools and solve failures reported there
  • Active communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution
  • Participate in the IT duty service outside office hours, as needed

Main requirements

  • Degree (or last year students) in IT or related fields (IT engineering would be considered as an advantage)
  • Experience in technical support would be considered as an advantage
  • Ability to understand customer demands and come up with solutions to their problems
  • Fluent Swedish and English language skills (at least C1 level)
  • High service orientation
  • Good teamwork skills

What do we offer

  • Private medical care
  • Multisport card
  • Possibility to work remotely
  • Group insurance
  • English lessons subsidized by the company
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Friendly work atmosphere & Integration events
  • Trainings& Possibility to develop skills in a wide international environment

We know great companies are built from within, by great people like you. Come grow with us! We´re looking forward to your application.

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