Ta oferta pracy jest nieaktualna od 88 dni. Sprawdź aktualne oferty pracy dla Ciebie

IT Senior Specialist GOS - eWM/TM

  • Wrocław, dolnośląskie pokaż mapę
  • Specjalista
  • 24.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

    3M has a long-standing reputation as a company committed to innovation.  We provide the freedom to explore and encourage curiosity and creativity.  We gain new insight from diverse thinking, and take risks on new ideas. 

    Here, you can apply your talent in bold ways that matter.

    IT Senior Specialist GOS (eWM/TM)
    Work place: Wrocław

    Job Description

    • Be a Buddy for Entry-level Analysts on given expertise area
    • Perform configuration analysis across SAP and its associated integration points
    • Provide functional knowledge for the applications supported by 3M’s global support organization
    • Ability to resolve complex business requirements via SAP configured solutions
    • Develop functional/technical specifications for break/fix & minor enhancements and collaborate with the development organization for their development
    • Resolve Level 2 queries (i.e. break/fix, etc.) that are assigned to them by the Queue Manager
    • Accountable for end-to-end resolution of incidents; track and monitor incidents throughout the lifecycle
    • Collaborates as needed with other SAP support team members
    • Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP process teams, Global Infrastructure, etc.)
    • Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
    • Meet or exceed established SAP Support Service Level Agreement (SLA)
    • Update procedures, operation instructions, and any other documentation impacted by system changes
    • Must be able to travel internationally if needed
    • Off hours on-call support is required
    • Ensures adherence to 3M and Global Support Organization policies, guidelines, and procedures as required for the effectiveness and quality of the services provided
    • Continuous improvement of processes and Lean Six Sigma project coordination
    • Positively contributes to and supports team efforts and objectives

    Requirements

    • Bachelor’s Degree with an accredited University / College
    • Minimum of 3 years’ experience working with SAP
    • Must be fluent in English
    • Experience with support in SAP eWM, GTS, TM or WM, SD
    • Strong communication and presentation skills and the ability to work in a team environment
    • Experience working in a global SAP environment
    • Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-task is inherent in the job responsibilities
    • Ability to develop and exercise task specific project plans with minimal supervision
    • Experience working with SAP Solution Manager, HP Service Manager, HP Quality Center, and IT Help Request would be beneficial
    • Practical knowledge of Lean Six Sigma would be beneficial

    Offer

    • Attractive compensation 
    • Private medical care 
    • Life insurance 
    • Retirement scheme 
    • Multisport card 
    • Opportunity to work globally as part of an international organization 
    • Work in a dynamic, respectful, inclusive and friendly environment with open door policy 
    • Unique organizational culture focused on collaboration and problem solving 
    • Professional training and onboarding package

    3M Service Center EMEA Sp. z o.o. z siedzibą we Wrocławiu przy ul. Dubois 41 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne.

    Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.