sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyIT Service Delivery Associate
Fujitsu Technology Solutions Sp. z o.o.
Greater Poland
Greater Poland- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work, hybrid work
- remote recruitment
Your responsibilities
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements.
Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
Controls elements of service risks, service costs & improves productivity of low complexity contracts for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
Proactively manages internal and external suppliers in a service partnership as ‘one service team’.
Contributes to the continual improvement of Service Delivery standards & practices.
Depending on the size of the account, identifies opportunities for new business and account growth
Our requirements
Service performance meets service level agreement (SLAs).
Service availability, continuity, security & capacity.
Delivering to cost budget.
Improving efficiency target.
Customer satisfaction.
Account/ Sales growth targets
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
extra social benefits
holiday funds
employee referral program
opportunity to obtain permits and licenses
charity initiatives
one shorter working day
extra leave
Role Purpose
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.