sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyIT Service Delivery Associate
Fujitsu Technology Solutions Sp. z o.o.
Lesser Poland
Lesser Poland- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Technologies we use
Operating system
About the project
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Your responsibilities
Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments & continual service improvements.
Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
Controls elements of service risks, service costs & improves productivity of low complexity contracts for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
Proactively manages internal and external suppliers in a service partnership as ‘one service team’.
Contributes to the continual improvement of Service Delivery standards & practices.
Depending on the size of the account, identifies opportunities for new business and account growth
Our requirements
Service performance meets service level agreement (SLAs).
Service availability, continuity, security & capacity.
Delivering to cost budget.
Improving efficiency target.
Customer satisfaction.
Account/ Sales growth targets
What we offer
MyBenefit platform
Private medical healthcare
Sport cards
Lunch benefits and discounts
Group insurance
Glasses refund
Awards
Holiday allowance „Wczasy pod gruszą”
Virtual Trainers Team
SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
Introduce a friend
2 happy hours per month
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
retirement pension plan
extra social benefits
holiday funds
employee referral program
opportunity to obtain permits and licenses
charity initiatives
one shorter working day
extra leave
Role Purpose
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Elite Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free our customer’s staff to concentrate on what they do best –which is running the business. Our range of solutions are highly flexible and easily scalable, and regardless of business size, or whether the customer requires an off the shelf solution or something that’s individually created for the business, we can provide them with the configuration they need.
We are one of the world’s leading ServiceNow partners with a large number of successful implementations. We provide a comprehensive enterprise service management offering that includes business consulting, implementation and integration, design and development, global delivery center, certified training, and authorized support.