Oferta pracy

IT Service Delivery Coordinator

T-MobileO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Starszy specjalista (Senior)

WHAT WILL YOU DO?

Are you looking for new opportunities? Fantastic! Join our IT Service Management Team supporting the SAP solutions in which you can grow professionally and realize your ambitious career plans.

IT Service Delivery Coordinator

RESPONSIBILITIES:

  • Internal customers relationship management on various hierarchical levels
  • Acting in customer first spirit
  • Focus on process improvements and process excellence
  • Involvement in contract management
  • Assure SLAs are met and drive corrective actions where necessary
  • Perform periodical service reviews with customers
  • Lead Platform Community Board meetings
  • Point of escalation
  • Execute customer satisfaction and NPS analysis
  • Respond to customers’ service extension requests

IF YOU:

  • Have min. 3 years of experience as the IT Service Delivery or Service Level Manager
  • Are fluent in English both written and spoken
  • Have an good communication skills
  • Demonstrate strong interpersonal and leadership skills
  • Are able to build strong relationship with customers
  • Deliver as committed
  • Are experienced in working in international environment
  • Have ITIL certification (min. ITIL foundation)

WE ARE OFFERING:

  • Flexible working hours and possibility of remote working
  • Private Medical Care on favourable terms
  • Free parking spot
  • Long-term cooperation based on employment contract
  • Extra day off for birthday or name day
  • and more …
Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.

Ogłoszenie archiwalne