Oferta pracy
Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

IT Service Delivery Manager

Fujitsu Technology Solutions Sp. z o.o.

  • Lublin

    Lublin
  • valid for 15 days
    until: 10 Nov 2021
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Quality management.

  • Setting contract, business context, and priorities between all of the stakeholders.

  • Properly executing customer needs and expectations.

  • Responding to specific service delivery areas depending on the customer’s industry.

  • Service reviewing and follow-ups of actions/service improvement plans.

  • Reviewing all KPI/SLAs metrics actions.

  • Monitoring and proposing improvements.

  • Monitoring and reporting on service performance.

  • Escalating process overview.

  • Coordinating internally and externally provided services into a seamless delivery.

  • Working with IT resources and managers to ensure that customer needs and priorities are well understood and delivered.

  • Controlling correct and timely circulation of documents.

  • Proper processing of personal data by subordinate employees in the managed department.

Our requirements

  • MS Office skills.

  • Fluent English.

  • Experience in support for Service Delivery Management, Junior or Regular role in Service Delivery Management.

  • Knowing ITIL on various processes and service life cycle.

  • Understanding business outcomes.

  • Contributing to remediation of service failure and continuous improvement of delivery.

  • Acting as an escalation point between the business and technical delivery to resolving issues.

  • Understanding business outcomes.

  • Contributing to remediation of service failure and continuous improvement of delivery.

  • Engaging with the business to plan.

  • Monitoring and implementing solutions in collaboration with delivery teams and vendors, ensuring customer needs are understood and translated into operational.

  • Excellent leadership and people management skills.

  • Working under pressure and meeting deadlines.

  • Demonstrating initiative and a proactive approach to daily tasks.

Optional

  • ITIL Foundation Certificate (or/and higher) being an asset/ preferable.

  • Additional training – Agile/ Prince / technical certification etc. being an asset.

What we offer

  • MyBenefit platform

  • Private medical healthcare

  • Sport cards

  • Lunch benefits and discounts

  • Group insurance

  • Glasses refund

  • Awards

  • Holiday allowance „Wczasy pod gruszą”

  • Virtual Trainers Team

  • SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials

  • Introduce a friend

  • Glasses refund

  • Home Office work opportunity

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • coffee / tea

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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