Natek Poland

IT Service Delivery Manager

Natek PolandO firmie

Natek Poland

Szczytnicka 11

Wrocław

We are looking for:

IT Service Delivery Manager
Location: Wrocław
We are looking for a Business Manager with a technical background and a proven track record of software projects delivery. This is the brand new position in NATEK, opened due to the business growth and development of the Managed Service business model.
IT Service Delivery Manager in NATEK is responsible for ensuring the successful delivery of assigned projects, what could include feasibility study, proof of concept, project charter, core team staffing, project execution, change management and project handover upon completion. On this position, you will be responsible for managing the service delivered to the clients from banking, travel and telecommunication industry.
IT SDM in NATEK reports to NATEK CEO and cooperates closely with experienced IT Development, Sales and Recruitment Teams on a group level (PL, CZ, SK, BG).
On this position, you have a real influence on the expansion of NATEK service lines by proposing offers evolution based on your expertise and search on new technology trends.

Responsibilities:

  • Guarantees the highest quality and timely delivery of the projects. Ensures the project is on track. Has responsibility for project documentation and escalates any issues, which could endanger the successful delivery.
  • Acts as a single point of contact for NATEK customers for operation. Maintains and develops customer relationships.
  • Business development under a given account. Investigates customer needs and is capable to detect, generate and influence on them. Participating in team expansion, interviewing.
  • Participates significantly in customer meetings during the pre-sales phase and proposes solutions based on customer requirements considering NATEK capabilities.
  • Defines and executes Service Level Agreements (SLAs) in relation to contracted services. Monitors employees and evaluates customer feedback to develop quality improvement processes.
  • Monitors trends of new technologies in order to anticipate the evolution of the company offers.
  • Builds education platforms and forums to increase the competency level of the NATEK technical forces. 

Requirements:

  • 5 years’ experience in Software Development and IT Project Management.
  • Strong experience in pre-sales activities or building proof of concepts.
  • Proven track record in delivering services (preferably in a Managed Service model) for corporate customers within large-scale projects.
  • Experience in IT Teams management within an international environment.
  • Excellent analytical and problem-solving skills, proactivity to identify potential problems and improvements in the customer environment.
  • Business and sales orientation: able to turn customer requirements into workable solutions.
  • Excellent communication skills, experience in negotiations.
  • Fluency in English.
  • Availability for business trips.
  • PMP/Prince2/Agile project management experience is a plus.

Benefits:

  • Real influence on the expansion of NATEK Services.
  • Work in the ISO International Standards environment, with clearly defined processes.
  • Work in a flat organizational structure and close cooperation with NATEK board members.
  • Opportunity to grow professionally in areas of leadership, people management and business development. Delivery Director and Business Unit Manager are just some of the roles you could grow to with us.
  • Small things which make the difference: Private medical healthcare, MultiSport card, flexible working time, possible home office, company integration events, learning platform UDEMY access.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating in projects for our partners from all over the world in various sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia. Thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.


If you are interested, please
send your CV via
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By submitting this application you consent to the processing of your personal data by NATEK Poland (Spektrum Tower, Twarda 18, 00-105 Warszawa)) for the purposes of assesing your aplication for potentially suitable roles as described.
You may withdraw your consent at any time by emailing to [email protected]
For more information, please refer to our privacy policy https://natek.eu/privacy-policy/
Consent statement agreement question:
I understand and consent for my data to be processed in line with the Privacy Notice and Privacy Policy.

We are looking for:

IT Service Delivery Manager
We are looking for a Business Manager with a technical background and a proven track record of software projects delivery. This is the brand new position in NATEK, opened due to the business growth and development of the Managed Service business model.
IT Service Delivery Manager in NATEK is responsible for ensuring the successful delivery of assigned projects, what could include feasibility study, proof of concept, project charter, core team staffing, project execution, change management and project handover upon completion. On this position, you will be responsible for managing the service delivered to the clients from banking, travel and telecommunication industry.
IT SDM in NATEK reports to NATEK CEO and cooperates closely with experienced IT Development, Sales and Recruitment Teams on a group level (PL, CZ, SK, BG).
On this position, you have a real influence on the expansion of NATEK service lines by proposing offers evolution based on your expertise and search on new technology trends.

Responsibilities:

  • Guarantees the highest quality and timely delivery of the projects. Ensures the project is on track. Has responsibility for project documentation and escalates any issues, which could endanger the successful delivery.
  • Acts as a single point of contact for NATEK customers for operation. Maintains and develops customer relationships.
  • Business development under a given account. Investigates customer needs and is capable to detect, generate and influence on them. Participating in team expansion, interviewing.
  • Participates significantly in customer meetings during the pre-sales phase and proposes solutions based on customer requirements considering NATEK capabilities.
  • Defines and executes Service Level Agreements (SLAs) in relation to contracted services. Monitors employees and evaluates customer feedback to develop quality improvement processes.
  • Monitors trends of new technologies in order to anticipate the evolution of the company offers.
  • Builds education platforms and forums to increase the competency level of the NATEK technical forces. 

Requirements:

  • 5 years’ experience in Software Development and IT Project Management.
  • Strong experience in pre-sales activities or building proof of concepts.
  • Proven track record in delivering services (preferably in a Managed Service model) for corporate customers within large-scale projects.
  • Experience in IT Teams management within an international environment.
  • Excellent analytical and problem-solving skills, proactivity to identify potential problems and improvements in the customer environment.
  • Business and sales orientation: able to turn customer requirements into workable solutions.
  • Excellent communication skills, experience in negotiations.
  • Fluency in English.
  • Availability for business trips.
  • PMP/Prince2/Agile project management experience is a plus.

Benefits:

  • Real influence on the expansion of NATEK Services.
  • Work in the ISO International Standards environment, with clearly defined processes.
  • Work in a flat organizational structure and close cooperation with NATEK board members.
  • Opportunity to grow professionally in areas of leadership, people management and business development. Delivery Director and Business Unit Manager are just some of the roles you could grow to with us.
  • Small things which make the difference: Private medical healthcare, MultiSport card, flexible working time, possible home office, company integration events, learning platform UDEMY access.
 
By submitting this application you consent to the processing of your personal data by NATEK Poland (Spektrum Tower, Twarda 18, 00-105 Warszawa)) for the purposes of assesing your aplication for potentially suitable roles as described.
You may withdraw your consent at any time by emailing to [email protected]
For more information, please refer to our privacy policy https://natek.eu/privacy-policy/
Consent statement agreement question:
I understand and consent for my data to be processed in line with the Privacy Notice and Privacy Policy.

Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating in projects for our partners from all over the world in various sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia. Thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.


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