Oferta pracy

IT Service Delivery Specialist

Change of Scandinavia SSC Sp. z o.o.About the company

  • Szczecin

    Szczecin, West Pomeranian
  • Offer expired 17 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Provide support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers

  • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users’ problems

  • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents

  • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents

  • Diagnose software and hardware problems in order to find the right solution and thereby help the end user

  • Actively participate in knowledge sharing among colleagues in order to create and implement best practice

  • Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth

Our requirements

  • Proficient level of English language is essential

  • 3-5 years working on a similar position

  • Experience in working with Active Directory, Exchange

  • Experience with Windows operating system and Microsoft Office applications

  • Excellent communication skills and pro-active attitude

  • Excellent problem-solving skills and ability to manage priorities

  • Retail business experience will be an advantage

Optional

  • Collaborative skills

  • Willing to learn

  • Proactive and initiative

  • Focus on solutions

  • Result oriented

  • Decisive

  • Planning and organizing skills

What we offer

  • Contract of employment in an international, well known, and prestigious company in its industry

  • Competitive salary

  • Exclusive benefits program: Multisport, Private Medical Care, Group Insurance, good coffee in our office

  • Opportunity to develop skills via trainings and influence on IT transformation

  • Opportunity to take part in international projects

  • Possibility to develop within company's structures

  • Excellent working atmosphere in a very dynamic and multicultural team

Change of Scandinavia SSC Sp. z o.o.

CHANGE of Scandinavia is a Danish lingerie company with strong revenue and earnings growth. We design, develop and manufacture products under CHANGE Lingerie brand, which are sold at leading retail stores and department stores in Europe and Canada. We are rapidly growing with more than 300 own retail stores. CHANGE of Scandinavia has more than 150 employees in Poland and over 1500 worldwide.

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