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IT Service Desk Administrator Danish

Wipro IT Services

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Your responsibilities

  • Providing Technical support to customers on phone or chats to solve their technical problems reported.

  • Identifying hardware and software solutions.

  • Troubleshooting technical issues.

  • Diagnosing and repairing faults.

  • Resolving network or computer issues.

  • Installing and configuring hardware and software.

  • Speaking to customers to quickly get to the root of their problem.

  • Providing timely and accurate customer feedback.

  • Talking customers through a series of actions to resolve a problem.

  • Following up with clients to ensure the problem is resolved.

  • Supporting the roll-out of new applications.

  • Providing support in the form of procedural documentation.

  • Managing multiple cases at one time.

Our requirements

  • University degree or High school degree with education in the field of computer is an added .

  • Prior experience in tech support, desktop support, or a similar role. ( not applicable for Freshers applying for the job)

  • 1-3+ years of experience in IT support/Customer service role is required

  • Attention to detail and good problem-solving skills.

  • Excellent interpersonal skills.

  • Good written and verbal communication.

  • Good Customer relationship management skills

What we offer

  • Relocation assistance - Accommodation, travel and other expenses covered.

  • Medical Insurance

  • Flexible work hours

  • Excellent Learning opportunity and career growth

  • Life & Disability Insurance for employees and family members

  • Wipro Social Fund Scheme

  • Multi-sports card

  • Voluntary Pension Fund

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card