Pracuj.plprivate medical care
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IT Service Desk Administrator
Wipro IT Services
Gdańsk
Gdańsk, Pomeranian- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
Your responsibilities
Providing Technical support to customers on phone or chats to solve their technical problems reported.
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network or computer issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Our requirements
University degree or High school degree with education in the field of computer is an added .
Prior experience in tech support, desktop support, or a similar role. ( not applicable for Freshers applying for the job)
1-3+ years of experience in IT support/Customer service role is required
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Good Customer relationship management skills
Fluent language skills in Hugarian, English, Russian, Polish (B2 and above)
What we offer
Relocation assistance - accommodation, travel and other expenses covered
Medical Insurance
Life & Disability Insurance for employees and family members
Wipro Social Fund Scheme
Cafeteria System
Multisport card
Benefits
life insurance
fruits
retirement pension plan
coffee / tea
holiday funds
employee referral program
Multisport Card