Oferta pracy

IT Service Desk Agent

Herbalife Nutrition GBSC Kraków Sp. z o.o.About the company

  • Puszkarska 7m, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Herbalife Nutrition GBSC Kraków Sp. z o.o.

Puszkarska 7m

Kraków

Technologies we use

Expected

  • problem solving

  • troubleshooting

  • ITIL

  • Service Management

  • Windows Operating System

  • Android

  • iOS

Operating system

About the project

The Service Desk Agent is responsible for providing technical advice and guidance to IT users (all Herbalife Nutrition employees).

Your responsibilities

  • Provide service desk support to all Herbalife Nutrition employees;

  • Provide 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;

  • Monitor tickets assigned to the queue and process first-in first-out based on priority and redirect issues to correct resource;

  • Apply business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support;

  • Utilize and maintain the service management tracking software;

  • Manage follow-ups and hand-offs on behalf of the user;

  • Provide technical support, including deploying, configuring and desktop PC's, laptops, peripherals, mobile devices, and software, troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved;

  • Install, modify, and repair computer hardware and software.

Our requirements

  • 3+ years’ experience in Service / Held desk or related field;

  • Bachelor's in Information Technology or related field preferred. An equivalent combination of experience may be considered in lieu of education;

  • Good communication skills;

  • Strong documentation skills (e.g., for ticket escalation);

  • Strong problem solving / troubleshooting skills;

  • Solid understanding of IT concepts/practices and comprehensive knowledge of personal computers;

  • Familiarity with remote tool, Windows based enterprise environment;

  • Solid understanding of ITIL and Service Management.

Division of working time
70%

Service Desk Activities

20%

Technical Support

10%

Incident Checking

This is how we organize our work

Team size

  • 30

This is how we work

  • in house
  • you develop several projects simultaneously
  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • employee referral program

  • charity initiatives

  • access to company products

Recruitment stages
1

CV Evaluation

2

Phone screening

3

2x Technical Interview

4

Employment Decision

Herbalife Nutrition GBSC Kraków Sp. z o.o.

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our office in Cracow was launched in 2012 to support the continued long-term growth of our Europe, Middle East and Africa operations. As of 2020, the centre employs over 260 Herbalife employees and that number continues to grow.

Our company offers a culture focused on your career to help you expand your talents and a chance to change lives: https://iamherbalifenutrition.com/.

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

Scroll to the company’s profile