Oferta pracy

IT Service Desk Analyst Level 2 (m/f/d) with English

BASYS IT-Service GmbH

  • Poznań

    Poznań, Greater Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Operating system

About the project

Are you ready for new horizons?

Would you like to work for a young, international, and yet medium-sized company? Then are we the right fit for YOU! Since 2006, our clients have been benefiting from our experience leading to steady but sustainable growth - year after year. Allow our clients to benefit from your analytical skills - you will give your end clients the wow factor working as an IT Service Desk Analyst Level 2 in Poznań. You will create enthusiasm with your focus on customer experience and drive for solutions.

BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, Prague, and Warsaw. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what sets BASYS IT-Service GmbH and its team apart!

Your responsibilities

  • You will solve end user IT problems escalated from Level 1 or Onsite Support via Service Now.

  • You will capture and edit Alerts from monitoring tools to avoid Major Incidents.

  • You will participate in the optimization of our Knowledge Base.

  • You will escalate not solved or critical Incidents to 3rd Level or On-Site Support teams.

Our requirements

  • Ideally, you will have completed IT training or hold similar qualifications. We also welcome applications from professionals from other disciplines with an affinity for IT.

  • You also have first-hand experience handling IT client, network, and server infrastructure.

  • You have an Excellent knowledge of English (B2/C1).

  • You have strong analytical skills and a problem-solving mindset.

  • You are highly motivated and able to work independently as well as within a team.

  • You will alternately work on weekends (approx. 1x/month), but no 24/7 shift system or callout.

What we offer

  • Permanent employment with an IT service provider that operates internationally.

  • Flat hierarchies, a family working environment, and the chance to work as part of a motivated team.

  • A respectful corporate culture and trusting cooperation.

  • An attractive, international business environment in an up-and-coming company, including room for creativity and opportunities to travel to international cities and regions of Europe on business trips.

  • The chance to grow together with us and further optimise IT services.

  • A salary above average and regularly performance-related increases, plus further benefits (e.g., employees can earn a referral bonus as a reward for recruiting new staff).

  • Company events (e.g., Christmas Party).