Oferta pracy

IT Service Desk Analyst (m/f/d) with English and French or German

BASYS IT-Service GmbH

  • Poznań

    Poznań, Greater Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Operating system

About the project

Are you ready for new horizons?

Would you like to work for a young, international, and yet medium-sized company? Then are we the right fit for YOU! Since 2006, our clients have been benefiting from our experience leading to steady but sustainable growth - year after year. Allow our clients to benefit from your analytical skills - you will give your end clients the wow factor working as an IT Service Desk Analyst in Poznań. You will create enthusiasm with your focus on customer experience and drive for solutions.

BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, Prague, and Warsaw. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what sets BASYS IT-Service GmbH and its team apart!

Your responsibilities

  • You will take on and register all incoming IT inquiries through phone, e-mail, chat, and self-service portal in our ITSM tool (Service Now).

  • You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles.

  • You will forward more complex enquiries to the 2nd level of support.

Our requirements

  • You speak fluent English AND French OR German (B2/C1).

  • You have strong a customer focus and service mindset.

  • You have already first experience in IT, mainly in the area of Microsoft and Apple technologies.

  • You are highly motivated and able to work independently as well as within a team.

What we offer

  • Permanent employment with an IT service provider that operates internationally.

  • Flat hierarchies, a family working environment, and the chance to work as part of a motivated team.

  • A respectful corporate culture and trusting cooperation.

  • An attractive, international business environment in an up-and-coming company, including room for creativity and opportunities to travel to international cities and regions of Europe on business trips.

  • The chance to grow together with us and further optimise IT services.

  • A salary above average and regularly performance-related increases, plus further benefits (e.g., employees can earn a referral bonus as a reward for recruiting new staff).

  • Company events (e.g., Christmas Party).