Oferta pracy

IT Service Desk Analyst With Czech, Slovak, English And Polish

Michael Page

  • Warszawa, mazowieckie

  • ogłoszenie wygasło 3 miesiące temu
  • Umowa o pracę
  • Specjalista (Mid / Regular)
IT Service Desk Analyst with Czech, Slovak, English and PolishNumer ref.: JN -032022-5290057

As a 1st Line Support with English, Czech and Slovak you are going to join a multi-lingual IT family that delivers high class IT support and help to staff and customers. Specific responsibilities of ITSD include Incident Management and Service Request Fulfilment.

Client Details

A multi-lingual IT department that delivers high class IT support and help to staff and customers. Company that has been on market for more than two centuries and is active in financial services, distribution, retail, shipping and construction

Description

  • To log, manage and resolve in a timely manner all Incidents and Service Requests following agreed standards and procedures
  • To use a knowledge base to obtain information and perform basic troubleshooting to capture information and where possible resolve an Incident
  • To escalate Incidents and Requests to 2nd and 3rd Line Teams as required
  • To communicate regularly and effectively to End User on the status of their tickets
  • To manage tickets raised with 3rd party vendors or resolver groups
  • To assist in the management of a knowledge base detailing resolutions and Work Instructions for common issues and requests
  • To apply the principles of IT Security in order to protect the environment in the event of un-authorized or fraudulent requests or security threats
  • To continually build knowledge and adapt to new services and changes to procedure

Profile

  • Excellent Customer Service skills with the desire to exceed customer expectations
  • Excellent Telephone manner
  • Experience with Outlook and Microsoft Exchange
  • Methodical approach to capturing and recording information
  • Understanding of basic concepts of support for desktops and laptops
  • Understanding of Active Directory
  • Ability to think logically and follow a technical procedure to diagnose and resolve an issue
  • Ability to work as part of a Team
  • Ability to work effectively under pressure
  • Desire to learn about the IT environment
  • Desirable: Experience in an IT Support environment

Job Offer

  • Friendly working atmosphere
  • Practical use of foreign languages
  • Opportunities for growth and development; coaching and mentoring programs
  • Home Office for now

Once back at the office:

  • Great location (close to West Railway Station)
  • Attractive salary (based on experience)
 

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