sharing the costs of sports activities
IT Service Desk Engineer
- Bierutowska 57-59, Psie Pole, WrocławWrocław, Lower Silesia
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular)
- full office work, hybrid work
Technologies we use
Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning.
Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others.
Ability to communicate technical issues in an easily understood manner.
Provide onsite repair on proprietary hardware if necessary
Manage and monitor customer accounts
Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation
Ensure timely resolution to customer contact issue whether it is an e-mail, tickets, inbound or to the group.
Contribute to and maintenance of the shared team knowledge base and procedures
Initiate the Return Material Authorization (RMA) process
Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines
Meet standards for personal and team performance metrics
Participate in special projects and/or training when requested.
Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.
Offer solutions to issues that are often non-standard/non-routine and require some clarification.
Possess comprehensive knowledge of company processes, procedures and product information/materials.
Bachelor’s Degree in Computer Science, Information Technology, or equivalent with 3+ years of experience
Exceptional communication skills: ability to explain technical issues in a non-technical fashion
Experienced with Active Directory, TCP/IP, DNS, DHCP, networking, VPN troubleshooting
Solid understanding of iOS/Android (email service, security, apps)
macOS knowledge is a plus
ITIL, MS and other certification are «+»
What we offer
Very competitive salary
Private medical care (Luxmed VIP)
Support with sports and fitness exercises (Multisport)
Becoming part of a passionate, highly motivated, and professional team
Stable long-term cooperation.
private medical care
sharing the costs of foreign language classes
corporate products and services at discounted prices
no dress code
coffee / tea
parking space for employees
employee referral program
Interview with Talent Acquisition Specialist
Interview with Hiring Manager
About this opportunity
The IT Service Desk Engineer is responsible to provide complete support from end-user client machine to backend infrastructure and applications. End-user support includes, but not limited to, laptops, desktops, desk phones, soft phone and cellular phones. He/she is expected to perform software and hardware installation and inventory management. Back-end support includes, but not limited to, providing complete user account provisioning: create AD and Exchange mailbox, computer account, group, and distribution lists. He or she will also provide support for global video conferencing solution using Polycom when it is required.