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IT Service Desk Engineer



Bierutowska 57-59

Psie Pole


Technologies we use


  • iOS

  • Android


  • MacOS

Operating system

Your responsibilities

  • Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning.

  • Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others.

  • Ability to communicate technical issues in an easily understood manner.

  • Provide onsite repair on proprietary hardware if necessary

  • Manage and monitor customer accounts

  • Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation

  • Ensure timely resolution to customer contact issue whether it is an e-mail, tickets, inbound or to the group.

  • Contribute to and maintenance of the shared team knowledge base and procedures

  • Initiate the Return Material Authorization (RMA) process

  • Interact with customers and fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines

  • Meet standards for personal and team performance metrics

  • Participate in special projects and/or training when requested.

  • Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.

  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.

  • Possess comprehensive knowledge of company processes, procedures and product information/materials.

Our requirements

  • Bachelor’s Degree in Computer Science, Information Technology, or equivalent with 3+ years of experience

  • Exceptional communication skills: ability to explain technical issues in a non-technical fashion

  • Experienced with Active Directory, TCP/IP, DNS, DHCP, networking, VPN troubleshooting

  • Solid understanding of iOS/Android (email service, security, apps)

  • macOS knowledge is a plus

  • ITIL, MS and other certification are «+»

What we offer

  • Very competitive salary

  • Yearly bonus

  • Private medical care (Luxmed VIP)

  • Support with sports and fitness exercises (Multisport)

  • Life insurance

  • Becoming part of a passionate, highly motivated, and professional team

  • Stable long-term cooperation.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • pre-paid cards

  • employee referral program

Recruitment stages

Interview with Talent Acquisition Specialist


Interview with Hiring Manager




About this opportunity

The IT Service Desk Engineer is responsible to provide complete support from end-user client machine to backend infrastructure and applications. End-user support includes, but not limited to, laptops, desktops, desk phones, soft phone and cellular phones. He/she is expected to perform software and hardware installation and inventory management. Back-end support includes, but not limited to, providing complete user account provisioning: create AD and Exchange mailbox, computer account, group, and distribution lists. He or she will also provide support for global video conferencing solution using Polycom when it is required.

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