IT service desk manager

Randstad Technologies (Randstad Professionals) O firmie

  • Warsaw

    mazowieckie
  • Ogłoszenie wygasło 5 lat temu
  • Kierownik

Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.

Our financial services client is a leading global money transfer and payment services company, enabling consumers who are not fully served by traditional financial institutions to meet their financial needs. Dynamic and fast-growing, the company is headquartered in the United States and offers its services in more than 200 countries and territories.

 

A pivotal component of our client’s global strategy is a new Global Business Center which is located in Warsaw. As part of the inaugural team in this location, you will have the opportunity to shape the future of the company’s Polish operations as well as enhance your own career.  A dynamic organization with a culture of innovation, action and internal promotion, our client offers competitive compensation and benefits packages and is looking for high performers that are ready to be part of the company’s success.

 

IT service desk manager
Ref. no: 26701
Permanent job
Location: Warsaw

Responsibilities:

  • responsible for the leadership and direction of the IT Service Support 24/7
  • drive team KPI´s in order to achieve client satisfaction
  • support team and manages the strategy and direction for IT Service Support
  • establishes best practices and standard procedures
  • incident, problem, change management, budget management and inventory control
  • 3rd party/external outsourcing management and negotiation
  • branches IT infrastructure setup and support

Requirements:

  • 5+ years’ experience supporting service support processes 
  • 3+ years’ proven customer service experience
  • 3+ years’ experience with a service desk tool such as CA Service Desk, Remedy, INFRA, Service Center 
  • 2+ years’ experience leading or supervising technical staff
  • ability to anticipate problems, contribute innovative solutions to IT management
  • ability to communicate effectively with a variety of technical areas 
  • ability to prioritize and handle multiple tasks, while working with minimal supervision
  • general knowledge of IT systems including mainframe, server, network, and web technology, preferred
  • Project Management experience helpful, preferred
  • fluent English is a must 

Benefits:

  • unique opportunity to join a new Global Business Centre at the heart of its core operations
  • ability to work in a truly international environment
  • attractive salary and benefits package
  • enjoy a culture of empowerment, innovation and fun

 




Pursuant to the law, Randstad does not charge the candidates for participation in the recruitment processes.
Recruitment agency (license no 47)

Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.

Our financial services client is a leading global money transfer and payment services company, enabling consumers who are not fully served by traditional financial institutions to meet their financial needs. Dynamic and fast-growing, the company is headquartered in the United States and offers its services in more than 200 countries and territories.

 

A pivotal component of our client’s global strategy is a new Global Business Center which is located in Warsaw. As part of the inaugural team in this location, you will have the opportunity to shape the future of the company’s Polish operations as well as enhance your own career.  A dynamic organization with a culture of innovation, action and internal promotion, our client offers competitive compensation and benefits packages and is looking for high performers that are ready to be part of the company’s success.

 

IT service desk managerNumer ref.: 26701

Responsibilities:

  • responsible for the leadership and direction of the IT Service Support 24/7
  • drive team KPI´s in order to achieve client satisfaction
  • support team and manages the strategy and direction for IT Service Support
  • establishes best practices and standard procedures
  • incident, problem, change management, budget management and inventory control
  • 3rd party/external outsourcing management and negotiation
  • branches IT infrastructure setup and support

Requirements:

  • 5+ years’ experience supporting service support processes 
  • 3+ years’ proven customer service experience
  • 3+ years’ experience with a service desk tool such as CA Service Desk, Remedy, INFRA, Service Center 
  • 2+ years’ experience leading or supervising technical staff
  • ability to anticipate problems, contribute innovative solutions to IT management
  • ability to communicate effectively with a variety of technical areas 
  • ability to prioritize and handle multiple tasks, while working with minimal supervision
  • general knowledge of IT systems including mainframe, server, network, and web technology, preferred
  • Project Management experience helpful, preferred
  • fluent English is a must 

Benefits:

  • unique opportunity to join a new Global Business Centre at the heart of its core operations
  • ability to work in a truly international environment
  • attractive salary and benefits package
  • enjoy a culture of empowerment, innovation and fun

 

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