Oferta pracy

IT Service Desk Specialist

International Paper Global Business Services Center

  • Lubicz 23, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • remote recruitment

International Paper Global Business Services Center

Lubicz 23


Technologies we use


  • Windows System

About the project

You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.

Your responsibilities

  • Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service via phone and web-generated tickets

  • Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company

  • Follow and understand incident resolution processes with focus on appropriate routing of tickets

  • Meet clearly defined performance metrics

  • Work efficiently in a Team environment

Our requirements

  • Customer focus and exceptional phone etiquette

  • Good communication and listening skills

  • Excellent time management and organizing skills

  • Analytical problem solving abilities

  • Detail oriented

  • IT support experience would be an asset

  • Fluency in written and spoken English

  • Fluency in written and spoken Spanish would be an asset

  • Readiness to work afternoon and evening hours

  • Readiness to work around one weekend shift per month

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • corporate library

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

International Paper Global Business Services Center

At IP GBSC we provide a variety of advanced, value-added services within one of the world’s most respected packaging, pulp and paper companies.

We help people receive sustainable and recyclable products they depend on every day. Learn more at IPkrakow.com

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