Oferta pracy

IT Service Desk Specialist

KMD Poland Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

KMD Poland Sp. z o.o.

Inflancka 4a

Warszawa

IT Service Desk Specialist

Employment Contract in Warsaw (Inflancka 4A)

Service Desk as part of KMD Group IT is a coordinator of IT support services provided to internal KMD employees. We ensure that all support tickets are properly handled and escalated to other support groups if needed. Our mission is to make sure that customer satisfaction is maintained on the highest level.

After morning coffee you will be:

  • Providing 1st level support to end users, ensuring requirements are fully met according to best practices and processes within KMD
  • Acting as the single point of contact for all incidents and requests coming via different communication channels i.e. calls, portals
  • Handling incidents according to ITIL methodology
  • Cooperating with external vendors, 2nd and 3rd line of support 

We want you in our team if you:

  • Have knowledge and practical experience with general IT knowledge (infrastructure, networking, software), Microsoft Windows 7-10 OS, Microsoft Office and Office 365 platform, Active Directory and SCCM
  • Have experience in preparing IT documentation/FAQ
  • Have Client and service-oriented attitude
  • Are open-minded and eager to learn new things
  • Are team player willing to share knowledge with others
  • Are fluent in both in English and Polish

 

We are a perfect match if you:

  • Know Danish Language
  • Have experience with Service Now

You will love working with us because of:  

Professional Development  

  • Grow in your role 
  • Enjoy on-site meetups 
  • Participate in conferences in Poland and abroad 
  • Attend an average of 40 hours of training yearly  
  • Take part in the Internal Mobility Program  


Scandinavian Culture and Workplace  

  • Earn competitive hourly rates/salary
  • Enjoy MyBenefit cafeteria system with a wide range of services
  • Make the most of your work and life
  • Join in sport & passion communities and CSR initiatives
  • Work in a human-oriented company
  • Use high-level equipment
  • Feel good at green and ergonomic office and enjoy surprise treats


Meaningful and impactful work  

  • make an impact that lasts - create and implement technological solutions 
  • and improve the lives of millions of people in public and private sectors 

 

Talented and Trusted People  

  • cooperate with open-minded colleagues 
  • work with experienced managers in the atmosphere full of trust  

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