IT Service Desk Specialist

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 12.04.2019
  • Ważna jeszcze 18 dni (do 12.05.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    G-Force is a leading provider of permanent recruitment and outsourcing services. Our Clients are global companies from the following sectors: IT & telecommunications, finance & banking, media, business process outsourcing. We are looking for Candidates interested in career development, working in specialist and manager positions located on the Polish market and abroad.
    IT Service Desk Specialist
    Warszawa
    SERVICEDESK/2019

    Sector / Industry:

    • Banking

    What distinguishes the offer:

    • Large-scale and high-quality international projects
    • Multinational work environment 
    • Flexible start hours 
    • Work-life balance
    The offer:
    • Contract of employment
    • Training programs  
    • Social benefits (cafeteria)
    • Private medical care 
    • Company’s insurance 
    • Relocation package

    Tasks:

    • Provide support to end users regarding any kind of IT-related problems to ensure high availability for customers
    • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users problems  
    • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents  
    • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents  
    • Diagnose software and hardware problems in order to find the right solution and thereby help the end user  
    • Actively participate in knowledge sharing among colleagues in order to create and implement best practice

    Requirements:

    • At least 1 years of experience from a similar position

    • Knowledge of ITIL methodology – knowledge of incident, change and problem management will be an advantage

    • Bachelor’s degree (computer science or related) 

    • Fluent English in speech and writing

    • Very good communication skills
    • Strong customer orientation




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