IT Service Desk Specialist

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 12.04.2019
  • Ważna jeszcze 18 dni (do 12.05.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    G-Force is a leading provider of permanent recruitment and outsourcing services. Our Clients are global companies from the following sectors: IT & telecommunications, finance & banking, media, business process outsourcing. We are looking for Candidates interested in career development, working in specialist and manager positions located on the Polish market and abroad.
    IT Service Desk Specialist

    Sector / Industry:

    • Banking

    What distinguishes the offer:

    • Large-scale and high-quality international projects
    • Multinational work environment 
    • Flexible start hours 
    • Work-life balance
    The offer:
    • Contract of employment
    • Training programs  
    • Social benefits (cafeteria)
    • Private medical care 
    • Company’s insurance 
    • Relocation package


    • Provide support to end users regarding any kind of IT-related problems to ensure high availability for customers
    • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users problems  
    • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents  
    • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents  
    • Diagnose software and hardware problems in order to find the right solution and thereby help the end user  
    • Actively participate in knowledge sharing among colleagues in order to create and implement best practice


    • At least 1 years of experience from a similar position

    • Knowledge of ITIL methodology – knowledge of incident, change and problem management will be an advantage

    • Bachelor’s degree (computer science or related) 

    • Fluent English in speech and writing

    • Very good communication skills
    • Strong customer orientation

    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji. Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.