Oferta pracy

IT Service Desk Specialist with Italian, French or Spanish

International Paper PolskaO firmie

  • Lubicz 23, Kraków, Polska
    Kraków, małopolskie
  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

International Paper Polska

Lubicz 23

Kraków

We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.

IT Service Desk Specialist with Italian, French
or Spanish

Location – Krakow

We offer

You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.

You will

  • Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service
  • Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
  • Follow and understand incident resolution processes with focus on appropriate routing of tickets
  • Meet clearly defined performance metrics
  • Work efficiently in a Team environment

You have

  • Customer focus and exceptional phone etiquette
  • Good communication and listening skills
  • Excellent time management and organizing skills
  • Analytical problem solving abilities
  • Attention to details 
  • Fluency in Polish
  • Fluency in written and spoken English and Italian, French or Spanish
  • Readiness to work occasional weekend shifts

Benefits

Newly renovated, people friendly office in the city center
Very wide range of Medical Services
Big choice of social fund benefits (not only Multisport)
Free language classes in multiple languages
Training & development opportunitites
 
Multiple Health and Wellness initiatives
Company parties and team building events
Flexible working hours based on business requirements
Numerous charitable initiatives (CSR)
Working for one of the most ethical and sustainable companies in the world
 

The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.

Any supplementary information you provide is processed on the basis of your consent.

 

For the purpose of application to the position specified in the job posting we ask you to place the following statement in your application:

“I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the recruitment process.”

If you want to take part not only in the recruitment process for the job position you applied for but in future recruitment processes as well, we ask you to place the following statement in your application:

„I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o  for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well.”


Please submit your CV in English.

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