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IT Service Desk Supervisor

  • Warszawa, mazowieckie
  • Kierownik
  • 20.09.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    IT Service Desk Supervisor
    with French or Italian
    Miejsce pracy: Warszawa

    Your role:

    • Leading, keeping motivated and training Service Desk team members
    • Supporting Service Desk Manager in daily tasks
    • Monitoring day-to-day Service Desk activity and recommends modifications as required
    • Leading and supporting the activities of Service Desk staff including shifting planning, work load balancing and ongoing supervision. Providing input for performance assessments.
    • Establishing and controlling Key Performance Indicators
    • First and second line of support for the client’s offices and distribution centers (by telephone and incident system)
    • Ensuring the resolution of challenges, seeking solutions between all teams involved
    • Playing a crucial role in business development by providing technical guidance in new projects and engagements

    Requirements:

    • Technical education (master’s degree in computer science or equivalent qualification)
    • Fluent English and French or Italian is a must
    • Experience in Service Desk department as specialist
    • Experience with people management
    • Constant desire to learn, gain new skills and seek solutions
    • Ability to troubleshoot complex hardware, software and network problems
    • Understanding of customer requirements, business objectives and processes
    • Experience in project coordination
    • An analytical mind with problem-solving abilities
    • A team player with excellent communication and presentation skills
    • IT technology passionate

    We offer:

    • A broad scope of responsibility, combining highly technical projects with people management
    • Long term cooperation and a strategic position in our Team – all enabling you to make a real impact on the business
    • Space for implementing own ideas and participate in shaping the path of company growth
    • Very fast pace of team development
    • Opportunity to work with leading technology
    • International cooperation in a multicultural and multilingual environment
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