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IT Service Desk Support Technician

Rosti Poland

  • Myśliwska 18, Białystok
    Białystok, Podlaskie
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Rosti Poland

Myśliwska 18


Technologies we use

Operating system

Your responsibilities

  • Provide 1st line helpdesk support and resolve problems to the end user’s satisfaction

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk

  • Perform maintenance tasks on local and global applications

  • Utilize and maintain the helpdesk tracking software

  • Document internal procedures

  • General knowledge of technical management, information analysis and of computer hardware/software systems

Our requirements

  • Proven experience as a 2nd line service desk support engineer

  • Good analytical and problem solving skills

  • Up-to-date technical knowledge

  • An in depth understanding of the software and equipment the customers/employees are using

  • Familiar with remote desktop applications and help desk software

  • Good level in English

What we offer

  • Possibility of raising qualifications and further professional development

  • Participation in international projects and new launches

  • Work in a dynamically developing company in international group

  • Benefit package (including medical care, sports card, holiday vouchers)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • integration events

  • corporate sports team

  • parking space for employees

  • pre-paid cards

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • sharing the costs of holidays for kids

  • employee referral program

  • opportunity to obtain permits and licenses

Rosti Poland

Rosti Group is on an exciting growth journey. By joining us you will join a dynamic and young company. We offer you both local and global development possibilities within the IT area.

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As a Service Desk Support Technician you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.