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IT Service Desk Team Lead

Wipro IT Services

810 gross / mth.
  • Silesian

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • full office work, hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • People management – Hiring, Leave Management, Rostering/Scheduling, Performance Management

  • Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs

  • Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center

  • Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads

  • Reviews escalations and implements corrective and preventive actions.

  • Managing Risks and Issues

  • Monitoring and Reporting Progress of the Operations

  • Team Leadership

  • Continuous Service Improvement

Our requirements

  • In-depth knowledge of Service Desk Delivery & SLAs/KPIs

  • Minimum 2 years’ experience in a Service Desk Leadership roles / IT Support in a global organization

  • Advanced English language required

  • Knowledge of Swedish will be an advantage

  • Client centricity and communication skills

  • Execution excellence, Hands-On Approach

  • Problem Solver & Good at Decision Making

  • Collaborative Work

What we offer

  • Relocation assistance - Accommodation, travel and other expenses covered.

  • Medical Insurance

  • Flexible work hours

  • Excellent Learning opportunity and career growth

  • Life & Disability Insurance for employees and family members

  • Wipro Social Fund Scheme

  • Multi-sports card

  • Voluntary Pension Fund

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

Wipro IT Services

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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