Oferta pracy

IT Service Desk Technician

EUROFINS GSC IT POLAND Sp. z o.o.

  • Białystok

    Białystok, Podlaskie
  • offer expired 13 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Expected

  • Active Directory

  • MS 365

Optional

  • Microsoft Azure

About the project

This is a demanding support & operation position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to Eurofins Internal end users and a high degree of technical knowledge across a broad range of technologies and IT Services provided by Eurofins IT.

Specific Assignments:

• As IT Service Desk Engineer you will act as part of the first point of contact for Managed Service customers to report issues and faults relating to their service.

• The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolve problems and/or escalating the fault to one of our 2nd line teams to investigate and resolve.

• Throughout this process you will remain point of contact with the customer, maintaining ownership of the original fault or task. (Incidents, Service requests and Operational activities)

• Adhering to current regulatory requirements as well as Eurofins standards.

Your responsibilities

• Dealing with incoming faults in a professional, courteous manner over the phone or emails to ticket system;

• Taking ownership of faults and managing them in a logical and methodical manner; • Correctly logging service requests, incidents and faults, categorizing and prioritizing them in line with Eurofins procedures;

• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution;

• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate;

• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively;

- Operational or project related activates like:

- Patching and upgrades

- Managing users AD and MS365

- CMDB librarian work o Compliance monitoring

- Server & Service monitoring

- License management

• Keeping the customer informed of progress;

• Diagnosing and resolving problems to the customer’s highest satisfaction;

• Maintain and develop own knowledge and skills to assist with first time fault resolution;

• Identify and escalate repeated issues or service risks into your management;

• Sharing knowledge with team colleagues;

• Identify opportunities to innovate, extend and enhance service delivery everywhere possible;

• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility;

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service and time records in a timely manner.

Our requirements

  • Skilled with working on all variants MS Windows (preferably within an IT Service provider environment);

  • Skilled with working on MS Office (2016 and O365) and MS Teams;

  • A keen interest in networking with colleagues in different countries and locations;

  • Must be able to demonstrate a customer first approach to support;

  • The ability to liaise and communicate confidently and professionally with customer representatives at all levels;

  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner;

  • The ability to liaise and communicate confidently and professionally with customer representatives at all levels;

  • Natural aptitude for troubleshooting & problem solving;

  • Have solid experience in a helpdesk or technical support environment;

  • Highly organized and able to work on own initiative to complete the range of tasks required;

  • Flexible and willing to work outside core business hours as required;

  • Excellent in English verbally and in writing.

Optional

  • Strong O365 competence (Configuration, SharePoint, Migration);

  • Incident management & operational management according to ITIL;

  • A keen interest in Windows server & Microsoft Azure;

  • Fluent in any other Nordic languages.

What we offer

We can offer very attractive, multicultural and friendly work environment in fast-growing international company (more than 50 000 employees now), possibility to grow and make the next step in your professional career and self-development, long-term relationship and competitive salary package and bonus, medical and life insurance, possibility of remote working and flexible working hours.

Якщо Ви є громадянином України, ми заохочуємо Вас подати заявку на цю чи інші вакансії серед корпоративних юридичних осіб компанії Eurofins у Польщі. Ми не вимагаємо робочого знання польської мови – достатньо, аби Ви могли вільно спілкуватися англійською, враховуючи, що Ви відповідаєте усім вимогам посади, яка Вас цікавить. Процес Вашого працевлаштування та супроводжуюча інформація будуть на 100% надані англійською мовою.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • dental care

  • corporate sports team

  • no dress code

  • coffee / tea

  • sharing the costs of tickets to the movies, theater

  • redeployment package

  • employee referral program

  • Multikafeteria

Recruitment stages
1

HR Interview

2

Technical Interview

3

Manager Interview

EUROFINS GSC IT POLAND Sp. z o.o.

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 4.56 billion Euros turnover, over 800 laboratories across 50 countries and about 50,000 staff.

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