Oferta pracy

IT Service Management Consultant

Advisory Group TEST Human ResourcesO firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło 18 dni temu
  • Rekrutacja zdalna
  • Specjalista (Mid / Regular)

For our client, an international company located in Krakow, due to the intensive development, we are looking for candidates interested in the role of IT Service Management Consultant.

Kraków, małopolskie
IT Service Management ConsultantNumer ref.: 7526

You are a great Candidate if:

  • You have at least 3-5 years of experience in working with established IT Service Management practices in a corporate environment
  • You have at least 1 year of direct IT operations/service management experience ideally in the FMCG industry
  • You are a certified ITIL v3 Practitioner with expert understanding of the Service Design, Transition, Operation stages or equivalent ITIL v4 Service Management practices
  • You have experience facilitating requests and tasks across technical teams, third party vendors and internal customers
  • You instil trust and confidence by communicating with authority at any organizational level
  • You have excellent relationship skills for dealing with customers, vendors and management
  • You are both communicative and a good communicator at operational and tactical levels across a diverse landscape of technology partners
  • You can deal with ambiguity stemming from dynamic business and organizational plans
  • You are flexible and adapt to changing priorities with promptness, efficiency and ease
  • You have a strong ability to work independently and manage your own time

Your responsibilities will include:

  • Identify potential bottlenecks and their underlying causes that affect the product and propose how to resolve them
  • Maintain awareness of emerging cultures, methods/methodologies, best practices and evaluate them for applicability (DevOps, ITIL, MOF, SIAM, VeriSM, etc.)
  • Maintain awareness of relevant technology platforms used in the Commerce domain and how they are deployed to build internal products and services (Dynamics 365, Hybris Commerce, Magento, Salesforce)
  • Ensure all Product teams measure contractual SLAs/KVIs and publish performance results
  • Monitoring the effectiveness of the delivery teams against SLA/KPI’s, driving through change as needed to deliver continual service improvement
  • Demonstrate with passion how a service mindset serves a maturing agile organization
  • Ensure that the overall company standards and best practices are adhered by (i.e. Quality, Compliance, Service Management)
  • Prepare and coordinate regular IT Service Reviews for D&T Commerce solutions that cut across all technical layers
  • Coordinate work with any partner organizations related to ITSM initiatives for D&T Commerce
  • Set-up and maintain service offerings and service catalogues for D&T Commerce solutions in the ITSM tool (currently ServiceNow)
  • Contribute to and/or coordinate the development of ITSM deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures, etc.
  • Maintain awareness on state of health for each technical layer in our D&T Commerce solutions to enable rapid intervention if required
  • Deliver simple and effective messages to IT & non-IT audiences enabled by a good understanding of how changes in the Application, Integration, Infrastructure dimensions effect the final customer experience
  • Produce meaningful and accurate reports in tools like Excel, PowerBI, or other reporting suite
  • Rapidly identify and diagnose poor service performance, its underlying causes and articulate improvement plans to correct it
  • Work with IT teams to teach and mentor on Incident Management, Problem Management and Change Management practices
  • Provide advice to the D&T Commerce team and individual Product teams on what opportunities and risks are foreseen for our portfolio of Products and solutions
  • Liaise effectively with business owners (non-technical), technical owners and other stakeholder groups (e.g. Information Security, PMO, etc.)
  • Employ proficient analytical, problem solving and decision making skills to mature IT services and practices within/across Product teams in D&T Commerce
  • Take command of crisis or degraded service situations and deliver results that are understood and accepted by senior stakeholders


  • Private Medical Healthcare
  • Multisport card
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Development opportunities

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