IT Service Manager for Service Domain

Hitachi Energy Services Sp. z o.o.

  • Pawia 7, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • home office work
  • remote recruitment

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto


Technologies we use

Operating system

About the project

Service Management provides the interface with the business that allows the Service Domain Application Operations to deliver IT application solutions that are in line with the requirements of the business and at an acceptable cost. The objectives of service management are to align and manage IT application services through a process of definition, agreement, operation measurement, and review. Manage the “sourced team” (third parties) and ensure high level of service operations.

Your responsibilities

  • Take the end to end accountability for application(s) in Service Domain from IT perspective.

  • Establish a working relationship with customers, understanding their need for IT application services, and managing the introduction of new services, service improvements, and (eventually) service reductions and retirements.

  • Lead the execution of IT solution/service delivery by internal IT delivery team members, as well as external third-party IT service suppliers in a “managed service” model.

  • Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs.

  • Collaborate with other IS units by following IT Service Management framework

  • Plan, execute and control IT budget

  • Agree and define necessary OLAs and SLAs.

  • Assisting in major incident & critical situation resolution, providing input and expertise to solutions for any incident, change or project with a major impact on the relevant IT solutions/services.

Our requirements

  • Minimum 3-5 years of experience in managing global IT applications/services or in projects management

  • Application Operational experience in a 3rd party Managed Service Delivery model

  • Ability to work in cross-functional, virtual and international teams and manage multiple demands on time within and with provided resources.

  • Ability to work in multicultural and multinational environment and ability to understand of the overall context of business processes and technologies.

  • Strong leadership skills, time management, decision making, independence and discipline.

  • Customer-service-oriented approach and strong communication, negotiation, facilitation skills.

  • Fluency in spoken and written English


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD.

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