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IT Service Manager

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 8 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • team manager

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Confluence

  • Jira

  • KCI

  • KPI

About the project

IT Service Management is an interesting and integral part of HSBC where full end to end Service Management is performed, some key areas are Incident Management, Problem Management, Change Management, Roleswaps, etc.

Your responsibilities

  • Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)

  • Support the capability up-lift of technology resources in the understanding and application of Service Management processes and principles

  • Provide subject matter expertise and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion and adoption of Service Management best practise

  • Provide functional support for Service Management tools and methods

  • Assist with the understanding and analysing Service Management requirements to include data inputs/outputs from discipline areas

  • Delivery of governance-based and global Service Management reporting

  • The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes

  • Providing support in all aspects of the selected IT systems and applications

  • Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised

  • Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams

  • Adaptation of Configuration Management tools

Our requirements

  • Sound technical knowlwdge in contemporary database and development tools & technologies

  • Excellent English language communication skills, both written and verbal

  • Strong analytical skills and lateral thinking

  • Ability to work in a team of a diversified international environment

  • Ability to work efficiently and independently under pressure

  • Past experience in Technology Service management will be an added advantage

  • ITIL knowledge or certification will be an added advantage

  • Knowledge or experience of Confluence and JIRA will be considered as a plus

  • Team player and adaptable to change

  • Experience of developing or supporting customer facing applications will be an added advantage

  • Other language skills (French, German, Spanish, Russian, Greek, etc..) can be considered as an advantage

What we offer

  • An opportunity to broaden/deeper knowledge and expertise in global projects

  • Contact with top IT technologies available in the market

  • Ability to work from home and flexible working hours

  • Parking few minutes away from the office

  • On-site medical consultations in the office

  • Childcare policy

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists

  • Game room (with Xbox, PS consoles and foosball table)

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables

  • Casual dress code

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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