Oferta pracy

IT Service Manager

Hitachi Energy Services Sp. z o.o.

  • Pawia 7, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto

Kraków

Technologies we use

Optional

  • Applications

About the project

Aa IT Service Mange you are responsible for the design,integrity and quality of an IT solution and of associated IT services delivered to the Business.

Support fuctions and IT Technology domains as the case maybe.

Responsible that IT solutions/ service provides required functonalitty and meets cost expactations of business.

Collaborates with and contributes to the project set-up and delivery as well as to service opereations optimization.

Your responsibilities

  • Take the end to end accountability for applications in IT Domain

  • Establish a working relationship with customers, understanding their need for IT application services, and managing the introduction of new services, service improvements, and (eventually) service reductions and retirements.

  • Lead the execution of IS solution/service delivery by internal IS delivery team members, as well as external third-party IS service suppliers in a “managed service” model.

  • Define and coordinate delivery of improvements to the quality of the service and keep it aligned with the business needs.

  • Collaborate with other IS units by following IT Service Management framework

  • Plan, execute and control IT budget

  • Agree and define necessary OLAs and SLAs.

  • Assisting in major incident & critical situation resolution, providing input and expertise to solutions for any incident, change or project with a major impact on the relevant IS solutions/services.

Our requirements

  • Minimum 3-5 years of experience in managing global IT applications/services or in projects management

  • Application Operational experience in a 3rd party Managed Service Delivery model

  • Ability to work in cross-functional, virtual and international teams and manage multiple demands on time within and with provided resources.

  • Ability to work in multicultural and multinational environment and ability to understand of the overall context of business processes and technologies.

  • Strong leadership skills, time management, decision making, independence and discipline.

  • Customer-service-oriented approach and strong

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

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