Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyIT Service Operations Manager
Hays Poland
Warszawa
Warszawa, Masovian- offer expired 16 hours ago
- contract of employment, B2B contract
- full-time
- team manager
- hybrid work
- Immediate employment
- remote recruitment
Your responsibilities
People management (recruitment, team development, performance management, competency management, conflict management, overtimes, salary changes, bonuses)
Business management (costing/quotations, invoicing, cost control, team capacity)
Escalations (escalation point above each Team Leader)
IT fulfilment (hardware and software orders, access rights, supervision of employees on/off boarding)
Support the development of people through appropriate development initiatives
Maintain Customer satisfaction and service delivery levels
Employee Engagement
Maintain customer satisfaction and service delivery levels through effective activities
Employer requirements
Minimum 5 years manager level experience gained in an international environment
Fluent English language skills required (spoken and written)
Understanding order entry and/or logistics is an advantage
Utilisation of ERP systems is a must; Oracle knowledge is a distinct advantage
Ensure team members are aware of the ‘end to end’ processes and are able to understand the impact of their role on customers, colleagues and the wider business.
Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting and analysis
Understand the products and services to be able to articulate customers obligations in terms of services provided
Ability to deal with ‘difficult customers’, resolve conflict and confrontation and act as the escalation point for the team
What employer offers
Wide range of benefit package (Multisport; Life insurance; Private Medical care)
Participation in company’s growth
Hybrid work model
Possibility to work on B2B contract or contract of employment
Benefits
private medical care
sharing the costs of foreign language classes