Oferta pracy

IT Service Operations Manager

Hays Poland

  • Warszawa

    Warszawa, Masovian
  • offer expired 16 hours ago
  • contract of employment, B2B contract
  • full-time
  • team manager
  • hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • People management (recruitment, team development, performance management, competency management, conflict management, overtimes, salary changes, bonuses)

  • Business management (costing/quotations, invoicing, cost control, team capacity)

  • Escalations (escalation point above each Team Leader)

  • IT fulfilment (hardware and software orders, access rights, supervision of employees on/off boarding)

  • Support the development of people through appropriate development initiatives

  • Maintain Customer satisfaction and service delivery levels

  • Employee Engagement

  • Maintain customer satisfaction and service delivery levels through effective activities

Employer requirements

  • Minimum 5 years manager level experience gained in an international environment

  • Fluent English language skills required (spoken and written)

  • Understanding order entry and/or logistics is an advantage

  • Utilisation of ERP systems is a must; Oracle knowledge is a distinct advantage

  • Ensure team members are aware of the ‘end to end’ processes and are able to understand the impact of their role on customers, colleagues and the wider business.

  • Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting and analysis

  • Understand the products and services to be able to articulate customers obligations in terms of services provided

  • Ability to deal with ‘difficult customers’, resolve conflict and confrontation and act as the escalation point for the team

What employer offers

  • Wide range of benefit package (Multisport; Life insurance; Private Medical care)

  • Participation in company’s growth

  • Hybrid work model

  • Possibility to work on B2B contract or contract of employment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes