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IT Service Specialist - 1 year contract

  • Łódź, łódzkie
  • Specjalista
  • 16.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We are world’s leading provider of the printing and packaging industry. Our inks are used to produce packaging for the biggest and most recognizable consumer brands. We employ 8,000 specialists in 140 locations in 40 countries around the world. Since 1999, we have been present in Poland, where we employ 300 people. In Poland we have located branches that are of key importance to the entire group: the unique Global Colour Centre laboratory, distribution and technical service of our products as well as a centre supporting our business processes all over the world, e.g. finance, HR, logistics and customer service.

    If you are reviewing this offer most probably you are looking for career development…apply - we are looking for ambitious and dynamic professionals, who would be open for challenges and eager to join our Team.

    IT Service Specialist
    Location: Łódź
    Scope of duties:
    • Complete PC setups and rebuilds by using Flint Group’s standard software deployment system (Matrix 42)
    • Diagnose and resolve a variety of hardware and software problems
    • Provide technical advice to end users on how they can use systems and applications to better accomplish business tasks
    • Provide IT support to end users, via phone, email, or in-person
    • Provide technical tasks with remote control tools (TeamViewer)
    • Provide upgrade support (i.e., new hardware, software, etc.)
    • Detail problems in ticketing system (OTRS)
    • Assist end users with network connectivity problems
    • Escalate and dispatch on-site service or repairs (Dell, etc.)
    • Provide clear and helpful communications to end users
    • Maintain and update support procedures and documentation
    • Monitor, support, and resolve Anti-virus issues (i.e., review A/V logs, install updates, etc.)
    • Complete user profile requests (move, add, and delete)
    • Travel within the EMEA region, to be expected (circa 40%)
    What we want:
    • Education in Information Technology and / or Bachelor’s Degree in Computer Science or related field
    • +1 years’ experience in IT support role
    • Ability to meet deadlines and manage stress effectively in high-pressure situations
    • Extensive knowledge of Microsoft client operating systems (Windows 7 and 10)
    • Excellent decision-making and problem-solving skills
    • Excellent customer service and communication skills (written and verbal)
    • Industry-standard certifications (CompTIA A+, Microsoft Certified Professional, etc.), is seen as a benefit
    • Experience with IBM Notes, is seen as a benefit
    • Experience from a Global Enterprise, seen as a benefit
    • Must be fluent in English verbal and written. Other language skills like German, French, seen as a benefit
    • Availability for travel within the EMEA region (circa 40%)
    • Drivers license for car, seen as a benefit
    What we offer:
    • 1 year long cooperation (project), with a chance to be prolonged
    • Possibility to build your own career in the international IT team
    • Trainings, knowledge sharing & experience gained by working with experts
    • Participation in creating new structures of reliable, rapidly growing production company
    • Stable working conditions based on employment contract, flexible hours
    • Medical care, sport card, language courses, life insurance
    • Team building meetings, family events, work life balance, massages
    • Exceptionally friendly working atmosphere and team support
    • New office located in the Center of Łódź

    NOTE: Please apply using your resume in English

    Private medical careLife
    and football club
    and relaxation room
    Sport & entertainment benefits Attractive training package
    Diverse CSR communitiesFlexible working hoursSocial
    Weekly massagesParking Quarterly company events