Oferta pracy

IT Service Support Specialist

Schenker Technology Center Warsaw Sp. z o.o.O firmie

Schenker Technology Center Warsaw Sp. z o.o.

Żwirki i Wigury 16C

Warszawa

as an IT Service Support Specialist


At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

We’re looking for an IT Service Support Specialist – this person will be responsible for the local operational support and establish of local IT services in STC Warsaw. These local IT Services are including issue solving connected to applications, user hardware and network/infrastructure.

Key tasks & responsibilities

  • Support and maintenance of local IT services (i.e. applications, user hardware and network/infrastructure)
  • Proactive user support in the Workplace environment
  • Proactive local infrastructure maintenance to guarantee continuity of IT services
  • Support the local installation of PCs, notebooks and software components (also as part of rollouts)
  • Providing support during onboarding processes (e.g. PC setup, IT induction training) in cooperation with HR department
  • Co-creating local IT requirements
  • Development and updates of technical manuals
  • Co-responsibility for standardization of ICT equipment (SW, HW and local infrastructure services)
  • Coordination of the resolution of problems with application, hardware and software
  • Support of local ICT and Security equipment
  • Administration of the access control system
  • Supporting integration testing of new or changed solutions
  • Cooperation and coordination with external suppliers
  • Awareness of service level agreement targets
  • Creating progress reports when involved in rollouts

Requirements

  • Excellent customer service skills and ability to interact with employees at all levels
  • More love for people than for computers
  • Fluent in English language (both written and spoken)
  • Passion for technology with 1-3 years of technical experience
  • Openness to cultural diversity
  • PC, LAN/WLAN network troubleshooting skills
  • Experience in working according to professional processes in the area of ITSM
  • Knowledge of the processes of service management (ITIL)
  • Knowledge of the asset management process
  • Experience in usage of ticket management systems
  • Experience in working in international teams

Our offer:

  • Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible
  • Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance
  • Great atmosphere. Awesome people, football and after work beer is at your disposal
  • Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow
  • Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well

Ogłoszenie archiwalne

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy