Oferta pracy

IT Specialist (Internal Support Department)

Capita (Polska) Sp. z o.o.

  • Opole

    Opole, Opole
  • offer expired 17 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • CV is not required by the employer
  • remote recruitment

Your responsibilities

  • Installing and configuring computer hardware, operating systems and applications

  • Troubleshooting systems, applications and simple network problems

  • Independently diagnosing and resolving hardware or software faults

  • Installing and replacing hardware parts

  • Transferring and connecting IT equipment and cabling in server/patch rooms and office area

  • Providing support, including procedural documentation and relevant reports

  • Providing excellent customer service to all internal clients of Capita Polska

  • Providing Proactive and Can Do approach in identifying and resolving IT related issues

  • Setting up and configuring laptops, desktops and phone devices

  • Ensuring security and upgrades which are applied and kept up to date on desktops and laptops

  • Fault-finding to laptops and desktops

  • Reporting faults and maintaining logs on, printers, desktops and laptops

  • Maintaining and analysing software/hardware data bases

Our requirements

  • Are fluent in English (both spoken and written)

  • Have good knowledge of MS Windows 7, 8.1, 10 operating systems and MS Office products

  • At least 2 years of experience in IT area

  • Experience in end user support would be an asset

  • Are taking full responsibility for the assigned task

  • Are able to deliver your work reports in the appropriate business manner

  • Are willing to provide the highest level of customer service

  • Have good analytical and problem-solving skills and attention to details

  • Are capable to concentrate on many tasks at the same time

What we offer

  • Employee Assistance Program for employees and their families (psychological support)

  • An extra day off for voluntary activities close to your heart

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • Opportunity to become one of the Internal Trainers

  • A multinational environment with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • no dress code

  • coffee / tea

  • extra social benefits

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Capita (Polska) Sp. z o.o.

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 61,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Capita Poland supports clients across a range of sectors including local government, procurement, life and pensions, insurance and learning and development. We operate in two locations – Kraków and Łódź, and both are situated very close to vibrant city centres!

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Who we are looking for?

This role will be in charge of supporting and maintaining Desktop operating systems and general maintenance of all IT related hardware/software. Support IT Engineer will be also accountable for keeping the smooth running of computer systems and ensuring users get maximum benefits from them as well as providing onsite support to all internal clients of Capita Polska. This is a hybrid role – you must be able to visit the office twice a week or as and when required.