Oferta pracy

IT Specialist

Eltel Networks Poland S.A.

  • Mazowiecka 21, Krowodrza, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment

Eltel Networks Poland S.A.

Mazowiecka 21

Krowodrza

Kraków

Technologies we use

Expected

  • CISCO

Operating system

Your responsibilities

IT Specialist role is to support and tune stable operation of the in-house and outsourced IT services. This includes planning, designing, installing, configuring, maintaining, and optimizing workplaces, installed software, network hardware and communication links while ensuring minimal IT systems’ downtime.

This role has also responsibility for administration and development of end-state architecture and associated roadmaps for all elements of the end user computing environment, ensuring consistency for specified requirements for internal business customers.

The person will also diagnose, resolve, and document hardware and software infrastructure problems in a timely and accurate fashion.

Strategy & Planning

• End user support. Work to meet service level agreements.

• Collaborate with end users and business representatives in effective way, to be able to understand needs in IT area.

• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

• Collaborate with service providers and analysts to maintain optimal IT infrastructure and IT operations.

• Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables.

• Respond to emergency IT systems outages.

• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for infrastructure installations, including data, voice, and video systems.

Acquisition & Deployment

• Deploy workstations, printers, scanners and related software.

• Support development and implementation of infrastructure projects and new technology installations.

• Evaluate and recommend for purchase IT infrastructure hardware and software products.

• Write technical specifications for purchase of infrastructure hardware and software products.

Operational Tasks

• Support of workplace operating systems and end user software.

• Receive and respond to incoming calls, pages and e-mails regarding general IT problems.

• Manage input/output devices, including printers and scanners.

• Support of communications and connection solutions, including workstation connectivity, local area networks, intranet and Internet applications.

• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.

• Perform and test routine system backups and restores.

• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations, input/output devices and escalate incidents as necessary.

• Participating in IT systems analysis, server, application, network, and input/output device performance.

• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

• Create required reports in response to business user needs.

• Provide guidance to junior members of IT team.

Our requirements

Formal Education & Certification

• College diploma or university degree in the field of computer science.

• At least 2 years equivalent work experience will be additional advantage.

• Certification in CISCO equipment and technology and practice knowledge in this area will be strong additional advantage.

• Communicative English required – work in international teams.

Knowledge & Experience

• Working technical knowledge of network and Microsoft PC operating systems.

• Working technical knowledge of current network hardware, protocols, and standards.

• Ability to operate network component analyzers, scanners, and testers.

• Hands-on hardware and software troubleshooting experience.

• Understanding of the organization’s goals and objectives.

• Knowledge of applicable data privacy practices.

• Intermediate MS Office.

• Good knowledge of Microsoft server technology will be additional plus.

Personal Attributes

• Excellent communication skills - interfacing with Corporate Executives, Department Heads, Project Leaders and various other key stakeholders.

• Positive attitude and strong social skills – occasionally working in pressure situations. This requires outgoing personality and positive attitude that fosters camaraderie with your co-workers and customers.

• Organization – there is a need to be well organized and be able to handle multiple concurrent tasks efficiently.

• Project management - being part of multiple teams and being able to work with project coordination, project scheduling, task completion, task updates, etc.

• Ability to present ideas in user-friendly language.

• Self motivated and directed.

• Keen attention to detail.

• Analytical and problem-solving abilities.

• Strong customer service orientation.

• Working experience in a team-oriented, collaborative and international environment.

What we offer

  • Flat structure & prompt decisions

  • Open communication & transparency

  • End-to-end processes

  • Dynamic, international environment

  • Nordic work culture

  • Benefits

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • yearly bonus

Eltel Networks Poland S.A.

Eltel is a leading Nordic field service provider for communication and power networks.

We deliver a comprehensive range of solutions – from maintenance and upgrade services to project delivery. This includes design, planning, building, installing and securing the operation of power and communication networks for a more sustainable and connected world today and for future generations.

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