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IT Specialist (L2 Support) with German

Collabera Europe LimitedAbout the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Expected

  • UNIX

  • Mac

  • ITIL

Your responsibilities

  • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)

  • Create and administer LAN accounts, Global Groups, email accounts for new users

  • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)

  • Standardize network resources as per client requirements and grant permissions on them

  • Set up servers as per the client standards and grant permissions on them

  • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way

  • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping

  • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures

Our requirements

  • Good communication and conversation skills (both verbal and written)

  • Fluent Spanish/Dutch/German and English (min C1)

  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

  • Ability to ensure high level of customer satisfaction and acceptance

  • Personal dedication to providing high quality service. Ability to finish what is started is a must

  • Desire to reinforce company's values and methodology

  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

  • Ability to acquire new information quickly and the willingness to do so at all times

  • Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)

  • Understanding of ITIL processes

  • Experience in UNIX/Mac environment

  • Working knowledge of ticketing system for incident management

  • Ability to define processes and implement them as per need

  • Ability to conduct Root Cause Analysis

  • Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone

  • Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists

  • Knowledge of VPN and remote dial-in users

  • Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS, OS X

  • Knowledge of ITSM ticketing tools (e.g. Remedy, HP Service Center, Peregrine Service Center, SNOW)

  • Total: 3-4 years of higher education (B.Sc. or diploma)

  • Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems

  • MCP/MCSE/MCSA preferred

  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

What we offer

  • Medical care

  • Multi-sports card

  • Benefits

  • sharing the costs of sports activities

  • private medical care

Collabera Europe Limited

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

To know more about Collabera, I would encourage you to visit us on www.collabera.pl

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One of our premium client at Krakow Location has floated an excellent full time opportunity for the German Speakers.