Oferta pracy

IT Specialist - Service Desk

VESUVIUS Sp. z o.o.About the company

  • Jasnogórska 11, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

VESUVIUS Sp. z o.o.

Jasnogórska 11


Technologies we use


  • Office 365

Your responsibilities

  • 1st and 2nd level support for all IT requests (application and Systems) submitted in Vesuvius

  • Categorizing and prioritizing end-user support requests by utilizing a ticketing system to provide up-to-date status and escalate when needed

  • Cooperation with local, regional and global teams as needed

  • Acts as the primary contact for all Vesuvius users

  • Installs administers, maintains and documents services in accordance with company standards

  • Suggests improvements if applicable

  • Acts as the primary contacts for the regional and global teams during project implementation

Our requirements

  • At least 2 years of experience in the IT support area

  • Good knowledge of standard computer technology

  • Good understanding of common applications, especially Office 365

  • Good knowledge of Windows client and server operating systems

  • Ability to reliably work under pressure

  • Must be able to work in an international context where help may be provided from abroad

  • Customer-oriented thinking

  • Good communication skills

  • Advanced English

  • Occasionally traveling to other Vesuvius locations

  • Flexibility


  • Additional foreign language e.g. German, Italian, French

  • Benefits

  • private medical care

  • remote work opportunities

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • meal passes

  • employee referral program

  • Vacation Bonus