Oferta pracy

IT Support Analyst - Helpdesk


  • Subcarpathia

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • remote recruitment

Your responsibilities

  • Provide level 1 and level 2 support for users via phone, email, and ticketing system,

  • Support remote users using remote desktop management tools,

  • Troubleshoot & resolve problems with end-user equipment & software,

  • Support the latest Windows/Mac operating systems,

  • Diagnose and resolve complex end-user support issues,

  • Escalate issues to appropriate teams within IT as needed,

  • User account provisioning and maintenance,

  • Supervise the user onboarding service including provisioning of hardware and access for users prior to their start date,

  • Work incoming help tickets from multiple channels – web, email, & phone.

Employer requirements

  • Knowledge of English – B2+/C1 level,

  • Previous experience in IT Support,

  • Strong technical background in both PC and Mac,

  • Strong proficiency in Microsoft Office 365 Suite (Office, Outlook, Visio, Project),

  • Proficiency in CRM systems such as Zendesk, ServiceNow, etc.,

  • Experience with various hardware including: PCs, Macs, printers, peripherals, smartphones, and A/V equipment,

  • Experience using and troubleshooting VPN for remote connectivity,

  • Intermediate to advanced understanding of Active Directory, TCP/IP, DHCP, and DNS.

What employer offers

  • Fully remote work,

  • Development opportunities,

  • Sports card,

  • Private medical care,

  • Life insurance,

  • Additional social benefits,

  • Christmas packages,

  • Employee referral program.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • extra social benefits

  • christmas gifts


HRK SSC / BPO Team specializes in the modern business services sector throughout Poland. We work with international organizations from around the world and support our clients in building organizational structures from scratch, transforming them into competence centers and in the implementation of individual recruitments.

The team carries out a full spectrum of projects - from the entry level, through specialist, managerial and executive search positions. We have extensive experience in recruiting for positions in the area of: finance and accounting, HR, operations, customer service and helpdesk.

The team operates within HRK S.A. one of the largest consulting companies in the field of human capital management. HRK offers recruitment services for middle and senior management, executive search services, research and development of professional potential (including Assessment & Development Center research), building career paths, as well as employer branding and HR and payroll services.

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