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IT Support Analyst

PerkinElmer Polska Sp. z o.o.

PerkinElmer Polska Sp. z o.o.

Aleja Generała Tadeusza Bora-Komorowskiego 25

Prądnik Czerwony


Technologies we use


  • Active Directory

  • ServiceNow

  • MES Application

Your responsibilities

  • Provide Level 1 and 2 support for hosted applications

  • Provide IT Support for manufacturing systems

  • Perform IT Ticket Mgmt using systems such as ServiceNow

  • Good writing skills and ability to follow written standard operating procedures (SOP)

  • Perform unit testing on the PCs and test software configuration

  • Work with the client administrators for application troubleshooting

  • Coordinate with other support teams within the organization

  • Participate in client team meetings

  • Conduct user account review and administration, audit trail review and password resets

  • Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

  • Troubleshooting – Assisting with typical/reoccurring errors that users might come across, such as terminal connectivity issues, incorrect user rights, etc.

  • Perform and assist with planning and support activities associated with bringing new process areas on-board throughout the year

  • Document system and use processes and procedures for Customer review and approval

  • User Management – Add/Disable users, change permissions

  • Printer Management – Setting up printers (Zebra label printers mainly) in the MES Application and assigning them as needed to individual user terminals

  • Terminal Management – Configuring terminals and printers within the MES Application

  • Assist with system configuration and changes as directed by the Team Lead

Our requirements

  • Excellent customer service skills complemented by an ability to listen to and interpret and document client requests

  • Previous experience supporting IT environment

  • Ability to troubleshoot complex instrument and technology issues

  • Competent in Microsoft Office

  • Strong verbal and written communication skills

  • Ability to identify, track and complete tasks for multiple projects under pre

  • scribed timeframes

  • Bachelors or Associate degree in Computer Science or technology industry experience is preferable

  • 2+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing, and backup systems

  • Experience with IT systems management and associated processes such as Active Directory

  • Experience with electronic batch recording systems would be a plus

What we offer

  • Private healthcare including dental care – MEDICOVER,

  • Life and long-term disability insurance – GENERALI

  • Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,

  • Home Office (2 days of work from the office per month)

  • Possibility to borrow screen, chair, and other IT devices from the office,

  • Tuition reimbursement,

  • Referral awards,

  • Internal career development opportunities in multiple business areas,

  • and up to 4 additional days of vacation.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • no dress code

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • sharing the costs of holidays for kids

  • employee referral program

  • charity initiatives

  • extra leave

  • annual bonus

If you are seeking a meaningful, impactful, and stimulating career, look no further and apply! ​We will start interviews soon as we find suitable candidates.

PerkinElmer Polska Sp. z o.o.

Are you ready to be part of the team effort which helps improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 16,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and belief in our mission, we strive to create an inspiring and inclusive culture for our employees, so they can be their best and, together, create a better tomorrow.

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