IT Support - Customer Service Specialist with German


  • Lower Silesia

    Lower Silesia
  • offer expired 2 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • being the front line support for clients and customers to ensure they are satisfied with products, services, and features

  • maintain full ownership of ticket through its lifecycle

  • diagnose and resolve problems in response to customer reported incidents

  • works with technical team mates to resolve tickets

  • ensure updates to the knowledge base (KB)

  • test new system functionalities

  • additional tasks in line with your interests and project needs

Our requirements

  • fluency in German (min.B2)

  • ability to speak English (min.B1)

  • familiarity with of BaseLinker product and e-commerce industry is a plus

  • accuracy and paying appropriate attention to details

  • team player with a passion for learning

  • effective communication skills (with people within and outside organisation)

  • ability to work remotely effectively - diligence, responsibility and punctuality

  • analytical thinking skills

  • advanced computer operation and ease of learning new software

What we offer

  • fully remote work

  • flexible form of employment

  • working with an interesting system that is used by thousands of companies every day

  • cooperation on projects for global brands in e-commerce

  • long-term cooperation

  • casual and friendly atmosphere every day

  • professional development individual budget


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • flexible working time

  • integration events

  • no dress code


BaseLinker is an All-In-One Multi Channel Management System trusted by over 20k sellers globally. We offer proprietary SaaS solutions for merchants that helps them scale up, automate and optimize their businesses across all the sales channels. On top of the best-in-class own modules for Order Management, Product Warehousing, Managing Marketplace Listings and Automating Workflows we have over 700+ integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more.

Headquartered in Wrocław, we have independently-run offices across the globe in Brazil, Czech Republic and Romania.

Due to global scaling, we are looking a candidate to join our international support team and support customers from all over the world with a focus on German-speaking markets.

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