Oferta pracy

IT Support Engineer

Vodeno sp. z o.o.About the company

  • Katowice

    Katowice, Silesian
  • Offer expired 18 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Ensuring all incidents and service requests are resolved against SLAs and with the highest customer service standards. Communicates with end-users to communicate ticket resolution.

  • Staff onboarding and off-boarding, including laptop imaging and account creation/configuration. Working with a facilities team to organize IT equipment shipments when needed.

  • Following standard operating procedures, system development life cycle methodology and policies.

  • Providing on-site and remote resolution of common computing/network issues.

  • Responding to help desk tickets using the appropriate tools and channels of escalation. Accurately recording all in the JIRA.

  • Implementing patches and upgrading to fix operations system problems or vulnerabilities.

  • Maintaining equipment inventory in the office and in our system.

Our requirements

  • At least 2 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar.

  • Advanced troubleshooting skills. Ability to provide step-by-step technical help, both written and verbal

  • Strong knowledge of MacOS and apple devices MacBooks/iPhone

  • Experience with JAMF or other MDM tools

  • Basic IT Network troubleshooting skills and Linux knowledge

  • Experience in working with Google Workspace / Google Cloud Platform, understanding the cloud-based solutions

  • Familiarity with VPN/PKI solutions

  • Good interpersonal and communication skills in English and Polish (French/Dutch is a plus)

What we offer

  • Attractive remuneration package based on your experience and skills. B2B or Employment contracts are available if that is your preference

  • Contribution to a platform that is globally scaling-up and transforming an industry

  • Private medical healthcare (VIP package)

  • MacBook Pro

  • Personal Growth Budget - training/books budget for each employee

  • Recurring internal online technology meetups & talks with invited guest speakers

  • Paid employee referral scheme

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • no dress code

  • charity initiatives

  • online events

Vodeno sp. z o.o.

Vodeno is a cloud technology company. While it is officially a fintech start-up, we have the employee base, financial backing and business know-how to be anything but a start-up. Vodeno has produced one of the world’s first banking platforms to operate entirely in the cloud, complying with strict regulations while innovating at speed.

The Vodeno Cloud Platform (VCP) provides a fast track, all from one source solution for newcomers wishing to enter the financial services market, financial institutions looking to migrate from legacy technology and processes or fintech and e-commerce firms wishing to broaden their portfolio of products. It offers fully integrated, out-of-the-box financial products and services that can be applied either as complete or modular solutions.

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About The Role

As an IT Support Engineer you will be responsible for managing user setup, access controls to various systems and applications, maintaining IT best practices and compliance with internal policies. You will be supporting users in 4 countries and and over 600 MacBook Pro workstations.