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IT support engineer

  • Szczecin, zachodniopomorskie
  • Dyrektor/Prezes
  • 06.02.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.

    For our Client we are looking for:

    IT support engineer
    Ref. no: 42535
    Permanent job
    Location: Szczecin

    Responsibilities:

    • ensuring IT infrastructure and equipment runs at optimum performance
    • ensuring that departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site
    • supervising the day-to-day management of IT Technicians and Engineers, while reporting back to your IT Manager
    • reviewing, adjusting and executing change management requests as required
    • manage and coordinate the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind
    • perform random site audits on technical infrastructure, ensuring adherence to company’s most up to date IT guidelines, as well as those for Health and Safety
    • act as a point of contact for contractors and external suppliers; you’ll also clearly communicate any technical issues
    • proactively undertake project management duties:

                   - act as a single point of contact for projects
                   - provide technical support/input, for team projects across your site
                   - keep key stakeholders informed of project progress, while maintaining project documentation
                   - provide sanity checks for the technical execution of projects

    • carry out ad-hoc requests as and when required
    • remain committed to and focused on internal customers, delivering outstanding service
    • coordinate asset and inventory management, including checks and audits, always according to company’s standards and processes
    • interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
    • represent the IT department in our Centres site meetings and conference calls
    • produce weekly reports covering metrics and work performed
    • provide mentoring and training to technicians and other engineers, while acting as the technical point of contact for remote support teams, as and when required


    Requirements:

    Basic qualifications and skills:

    • previous experience of Linux/Unix and MS Windows System support
    • detailed understanding of core Internet technologies, including Routing and Switching, DNS, DHCP, mail transport, OSI Model
    • experience in a customer-facing, technical role requiring solid technical aptitude, alongside excellent written and verbal communication skills at all levels of seniority
    • previous experience supervising a team
    • demonstrated project management capability, especially in technical task execution
    • strong analytical skills with a proven flair for problem solving
    • proven ability to operate autonomously in high pressure situations, to successfully handle multiple conflicting priorities
    • attention-to-detail: you’re conscientious in developing clear and concise documentation
    • you possess a demonstrable willingness to learn and apply new technology, as well as the capacity to travel for up to 25% of your work

    Preferred qualifications and skills:

    • vendor certification in Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless
    • IT / ICT higher education qualification
    • previous experience in a dynamic environment with a high degree of customer service
    • Help Desk or Technical Support management experience
    • telecom knowledge, including VOIP / SIP and mobile, would be advantageous
    • you’re able to coordinate with corporate-based support groups, in order to implement IT modifications


    Benefits:

    • very attractive salary
    • international work environment
    • challenging and very interesting projects



    Pursuant to the law, Randstad does not charge the candidates for participation in the recruitment processes.
    Recruitment agency (license no 47)