IT Support Engineer

WE ARE

Leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients who represent different domains e.g. health care, retail, enterprise, automotive, etc. SoftServe isn't just about technology - it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation.

We are the team responsible for maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners etc.) and support of the meeting rooms. We are dedicated to continuous improvement ideas, believe in positive changes and aren’t afraid of the challenge. We are sure that expertise, synergy, positive thinking and learning on mistakes can move mountains!

YOU ARE

• Experienced with Help Desk systems
• Familiar with the following services:

   

  • MS Windows 7, 8, 8.1, 10
  • MS Office
  • OS X
  • Basic MS Windows Servers administering
  • Basic Linux-like systems administering
  • Workstation hardware configuring
  • Periphery devices configuring
  • MS Windows Systems
  • Linux
• The excellent communicator with Intermediate English level
• The Person who has the ability to get things done, work using checklists and possesses troubleshooting skills

YOU WANT TO WORK WITH

• Installing and configuring workstations’ software
• Supporting of network and domain user accounts, mailboxes and desktop applications
• Technical fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them
• Tracking tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory cooperates with other IT directions
• Updating corporate knowledge base (that provides users with self-service) with the latest changes in software and corporate policies
• Performing installation and configuration of workstation's hardware and periphery devices, and its’ maintenance: check, repair, change
• Providing support for corporate servers' hardware to keep them working properly, forecasting potential risks and faults, proposing solutions for avoiding them
• Cooperating with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services
• Ensuring the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management - tracking list of available hardware and periphery devices, adding new, removing written-off, regular inventorying

TOGETHER WE WILL

• Support your technical and personal growth – we have a dedicated career plan for all roles in our company
• Find a satisfactory project for you that will ensure your development
• Process dynamic projects and still have a stable place to work
• Enjoy flexible working hours – whether you are a morning bird or a sleepy-head, it is ok with us
• Take part in internal and external events where you can build and promote your personal brand
• Give you access to experienced specialists willing to share their knowledge
• Show you our casual atmosphere — no dress code
• Care about your individual initiatives — we are open for them, just come and share your ideas
• Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes