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IT Support Engineer

SoftServeO firmie

SoftServe

Jaworska 11-13

Wrocław

SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g. health care, retail, enterprise, automotive, education, etc. We measure our success by our clients’ success.

IT Support Engineer

WE ARE


Leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients who represent different domains e.g. health care, retail, enterprise, automotive, etc. SoftServe isn't just about technology - it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation.


We are the team responsible for maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners etc.) and support of the meeting rooms. We are dedicated to continuous improvement ideas, believe in positive changes and aren’t afraid of the challenge. We are sure that expertise, synergy, positive thinking and learning on mistakes can move mountains!


YOU ARE

  • Experienced with Help Desk systems
  • Familiar with the following services:

     

    • MS Windows 7, 8, 8.1, 10
    • MS Office
    • OS X
    • Basic MS Windows Servers administering
    • Basic Linux-like systems administering
    • Workstation hardware configuring
    • Periphery devices configuring
    • MS Windows Systems
    • Linux
  • The excellent communicator with Intermediate English level
  • The Person who has the ability to get things done, work using checklists and possesses troubleshooting skills
 

YOU WANT TO WORK WITH

  • Installing and configuring workstations’ software
  • Supporting of network and domain user accounts, mailboxes and desktop applications
  • Technical fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them
  • Tracking tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory cooperates with other IT directions
  • Updating corporate knowledge base (that provides users with self-service) with the latest changes in software and corporate policies
  • Performing installation and configuration of workstation's hardware and periphery devices, and its’ maintenance: check, repair, change
  • Providing support for corporate servers' hardware to keep them working properly, forecasting potential risks and faults, proposing solutions for avoiding them
  • Cooperating with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services
  • Ensuring the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
  • Company hardware storehouse management - tracking list of available hardware and periphery devices, adding new, removing written-off, regular inventorying

TOGETHER WE WILL

  • Support your technical and personal growth – we have a dedicated career plan for all roles in our company
  • Find a satisfactory project for you that will ensure your development
  • Process dynamic projects and still have a stable place to work
  • Enjoy flexible working hours – whether you are a morning bird or a sleepy-head, it is ok with us
  • Take part in internal and external events where you can build and promote your personal brand
  • Give you access to experienced specialists willing to share their knowledge
  • Show you our casual atmosphere — no dress code
  • Care about your individual initiatives — we are open for them, just come and share your ideas
  • Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes
It’s more than a Career!
Get compensation you deserve and have fun with us!
Send us your CV via Apply button
 
Before you apply, please see our Privacy Policy (https://www.softserveinc.com/en-us/privacy-policy/ )
Please attach the following clause to your application documents:
 
I hereby authorize SoftServe Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 10 May 2018 on personal data protection (published in the Journal of Laws of 2018, item 1000). I provide my personal data voluntarily and I acknowledge that I have the right to access the content of my data to make amendments or delete it.
Additionally if you would like to agree to the processing of your personal data for any future recruitment processes, please separately attach the following clause to your application documents:
I hereby authorize SoftServe Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes. I provide my personal data voluntarily and I acknowledge that I have the right to access the content of my data to make amendments or delete it.

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