Oferta pracy

IT Support Specialist 2 nd level ( with languages Italian, English, French)

Baxter Polska Sp. z o.o.

  • Warszawa

    Warszawa, Masovian
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
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Your responsibilities

  • Our main areas of operations are level 2 remote technical support, project activities and remediation, and customer Connected Health support.

  • You will be expected to own the support cases assigned to you through to resolution or escalation and to use your skills and resourcefulness to find solutions or seek help.

  • You will use telephone, chat, and email to contact your customers to resolve their issues remotely using our support tools. You will be contacting users, not receiving direct calls.

  • In our connected health area, you will get the chance to learn about some of the customer facing products we support for Baxter directly with external customers. Any experience supporting doctors, nurses, or patients with medical devices will make you stand out to us.

Our requirements

  • We require someone with 1-3 years experience in a fast-paced Level 2 IT Technical Support or Desktop Support role with a passion for IT support. Excellent level 1 experience and ready to move to level 2 now will also be considered.

  • Diploma or Degree in an IT discipline is preferred but not essential.

  • Strong English communication verbal, written and reading are required for this role along with French and/or German, Italian, Spanish and/or any other language skills.

  • Previous experience supporting a Microsoft Windows corporate environment is required.

  • Experience with or knowledge of an IT ticket management system, preferably ServiceNow.

  • Previous experience with remotely supporting remote-based & field-based users who are using a VPN connection is required.

  • Experience or strong working knowledge of mobile devices is required. You will be aiding customers to setup and configure Apple iPhones and iPads.

  • Knowledge and experience working with a VOIP telephone system is required.

  • A good understanding is needed of Active directory administration in a corporate domain environment, and corporate networking setups, troubleshooting connectivity issues for client devices is required.

  • A solid understanding of how multifunction printers work, and an ability to install printers and troubleshoot issues.

  • Experience with troubleshooting and supporting issues with the Microsoft Office product range is required.

What we offer

  • Permanent contract (after 6 months probation period)

  • Competitive salary in a diverse and multinational environment,

  • Possibilities for development on personal and professional level,

  • Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card or PPE program with very attractive conditions available for each employee after 6 months.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • fruits

  • corporate products and services at discounted prices

  • extra social benefits

  • holiday funds

  • employee referral program

IT Support Specialist 2 nd level ( with German, Italian, French language)

The IT Analyst will be based in Poland to provide essential high quality L2 remote technical support to our sites, customers and 5500+ strong workforce across the EMEA region. The IT Analyst will be passionate about helping customers and be looking to join a growing team where you will also be exposed to a wide range of technologies. At heart you are an ‘IT support ticket assassin’. Very little stumps you, you offer solutions, and if one option fails you are always thinking of the next thing to try.

IT industry certifications a plus, such as ITIL foundations, CompTIA or Microsoft preferred Familiarity with general business terms and processes & any previous experience working in a corporate office environment. Proficient & confidence in using standard office applications – e-Mail, MS-Office, browser usage etc. to perform tasks Extra skills will set you apart! MS Excel knowledge to an intermediate level, RPA, PowerShell, scripting, connected health, VR, AR, Experience, or knowledge in these areas would make you stand out to us.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Baxter Polska Sp. z o.o.

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

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