sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
IT Support Specialist
RENTALS UNITED sp. z o.o.
4 800–7 200 zł net (+ VAT) / mth.
- offer expired 3 months ago
- contract of mandate, B2B contract
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- full office work, home office work, hybrid work
- Immediate employment
- More than one vacancyvacancies: 2
- remote recruitment
Work location
Poland (remote work)
RENTALS UNITED sp. z o.o.
Inflancka 4
Śródmieście
Warszawa
Technologies we use
Expected
SQL
Optional
Zendesk
Bitbucket
AWS S3
Operating system
About the project
Reports to: IT Support Manager
Key Relationships: Internal: HR & all RU teams // External: RU Clients
Role purpose: IT Support (L2)
Position type and expected hours of work: full-time on the late shift, on a daily basis: 2 pm - 10 pm. Occasionally overtime will be required due to events, important calls, or meetings which can be compensated with timetable adjustments. This is a Hybrid-Remote position following the Warsaw office setup.
Your responsibilities
Troubleshooting and issue resolution. Responsible for diagnosing and resolving technical issues related to software applications. Including examination of logs and database entries (SQL). Work with end-users to identify and troubleshoot problems, and escalate more complex issues to senior technical support or development teams as needed.
Provide exceptional customer service and End-users receive high-quality customer communicate technical information to non-technical users in a clear and concise manner. Mostly via email, sometimes via a video call
Maintain accurate records of support requests and resolutions using a ticketing system (Zendesk)
Work closely with other IT team members to ensure timely and effective problem resolution
Maintain detailed documentation of configuration settings and troubleshooting steps. This documentation is used to support end-users and train new support team members
Attend daily team meetings, product calls and 1:1 sessions with the IT Support Manager
Our requirements
Proficiency in English and Polish
Self-managed person
A creative and proactive person
Basics of SQL
Being organized with daily records
High energy level, High self-confidence, Hardworking, Self-disciplined, Self-motivated, High perseverance mindset
Achievement and result oriented
Good communication and listening skills
Optional
Understanding of Vacation Rental Business, Property Management Software, and Vacation Rental Sites
This is how we organize our work
This is how we work
- in house
- you focus on code maintenance
- scrum
This is how we work on a project
documentation
issue tracking tools
Development opportunities we offer
industry-specific e-learning platforms
intracompany training
mentoring
substantive support from technological leaders
technical knowledge exchange within the company
What we offer
Salary Grade/level/family/range: compensation levels, groups or pay ranges into which jobs of the same or similar worth are placed, including minimum and maximum pay bands. Overtime performance.
Start-up-like atmosphere
Possibility to grow with one of the leaders in the vacation rentals space
Computer, comfortable office chairs and additional computer monitor to make your work environment the most convenient (both in the office and at home)
Modern office located near Gdański Metro Station with a possibility to work fully-remotely -you can check out the Warsaw-based office address here
Flexible working hours and an understanding approach to your needs
Online recruitment and onboarding
Form of contract: B2B. You will be under the Polish B2B contract and under Warsaw office regulations.
Vacation Requests: Via Factorial - Time off manager (CTO) previously discussed with and accepted by the IT Support Manager
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
flexible working time
integration events
Deliverables/Outcomes
Technical issues related to software applications are resolved quickly and efficiently. This ensures that end-users are able to use the software applications effectively and efficiently, without experiencing delays or disruptions.
End-users receive high-quality customer service and technical support. This helps to build positive relationships with end-users and improves their experience when using technology.
All support requests are properly documented and tracked. This facilitates effective communication and collaboration among the IT support team and ensures that end-users receive timely and effective support.
IT issues are resolved quickly and efficiently. This helps to minimize downtime and ensure that end-users are able to perform their job duties without interruption.
Accurate and up-to-date documentation is available to support end-users and the IT
support team. This facilitates effective troubleshooting and ensures that the support team has the information they need to provide high-quality support.
The IT support team is well-informed and up-to-date on current issues and projects. This
facilitates effective communication and collaboration among team members and helps to ensure that IT issues are resolved quickly and efficiently.
Key Performance Indicators
First Reply Time
Full Resolution Time
Satisfaction rate
Number of solved tickets
RENTALS UNITED sp. z o.o.
Rentals United: The Channel Manager. Advanced distribution platform for professional short-term rental property managers (with 10+ rentals) looking to advertise on worldwide booking channels.
As one of the technology SaaS leaders in the vacation rental space, we provide first-class technical solutions for B2B Property Managers worldwide, using the leading online travel reservation websites. We are the Premier Partner of Booking.com, Airbnb, HomeAway/VRBO, Agoda & TripAdvisor!
We exist to help people enjoy the full benefits of smooth and efficient short-term rental experiences by helping the sector to flourish in size, stature, and professionalism. We build our tools in MS .Net & MS SQL Server technologies.
Easy-to-use, constantly evolving, and powerful, the Rentals United Channel Manager handles tons of data every day connecting to 60+ listing sites, as well as 100+ technology providers.
Join us and be part of the new channel manager generation!