Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

IT Support Specialist


4 8007 200 net (+ VAT) / mth.
  • Company location
    Inflancka 4, Śródmieście, Warszawa
    Warszawa, Masovian
  • Work location

    Poland (remote work)

  • offer expired 3 months ago
  • contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work, home office work, hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment


Inflancka 4



Technologies we use


  • SQL


  • Zendesk

  • Bitbucket

  • AWS S3

Operating system

About the project

Reports to: IT Support Manager

Key Relationships: Internal: HR & all RU teams // External: RU Clients

Role purpose: IT Support (L2)

Position type and expected hours of work: full-time on the late shift, on a daily basis: 2 pm - 10 pm. Occasionally overtime will be required due to events, important calls, or meetings which can be compensated with timetable adjustments. This is a Hybrid-Remote position following the Warsaw office setup.

Your responsibilities

  • Troubleshooting and issue resolution. Responsible for diagnosing and resolving technical issues related to software applications. Including examination of logs and database entries (SQL). Work with end-users to identify and troubleshoot problems, and escalate more complex issues to senior technical support or development teams as needed.

  • Provide exceptional customer service and End-users receive high-quality customer communicate technical information to non-technical users in a clear and concise manner. Mostly via email, sometimes via a video call

  • Maintain accurate records of support requests and resolutions using a ticketing system (Zendesk)

  • Work closely with other IT team members to ensure timely and effective problem resolution

  • Maintain detailed documentation of configuration settings and troubleshooting steps. This documentation is used to support end-users and train new support team members

  • Attend daily team meetings, product calls and 1:1 sessions with the IT Support Manager

Our requirements

  • Proficiency in English and Polish

  • Self-managed person

  • A creative and proactive person

  • Basics of SQL

  • Being organized with daily records

  • High energy level, High self-confidence, Hardworking, Self-disciplined, Self-motivated, High perseverance mindset

  • Achievement and result oriented

  • Good communication and listening skills


  • Understanding of Vacation Rental Business, Property Management Software, and Vacation Rental Sites

This is how we organize our work

This is how we work

  • in house
  • you focus on code maintenance
  • scrum

This is how we work on a project

  • documentation

  • issue tracking tools

Development opportunities we offer

  • industry-specific e-learning platforms

  • intracompany training

  • mentoring

  • substantive support from technological leaders

  • technical knowledge exchange within the company

What we offer

  • Salary Grade/level/family/range: compensation levels, groups or pay ranges into which jobs of the same or similar worth are placed, including minimum and maximum pay bands. Overtime performance.

  • Start-up-like atmosphere

  • Possibility to grow with one of the leaders in the vacation rentals space

  • Computer, comfortable office chairs and additional computer monitor to make your work environment the most convenient (both in the office and at home)

  • Modern office located near Gdański Metro Station with a possibility to work fully-remotely -you can check out the Warsaw-based office address here

  • Flexible working hours and an understanding approach to your needs

  • Online recruitment and onboarding

  • Form of contract: B2B. You will be under the Polish B2B contract and under Warsaw office regulations.

  • Vacation Requests: Via Factorial - Time off manager (CTO) previously discussed with and accepted by the IT Support Manager


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events


  • Technical issues related to software applications are resolved quickly and efficiently. This ensures that end-users are able to use the software applications effectively and efficiently, without experiencing delays or disruptions.

  • End-users receive high-quality customer service and technical support. This helps to build positive relationships with end-users and improves their experience when using technology.

  • All support requests are properly documented and tracked. This facilitates effective communication and collaboration among the IT support team and ensures that end-users receive timely and effective support.

  • IT issues are resolved quickly and efficiently. This helps to minimize downtime and ensure that end-users are able to perform their job duties without interruption.

  • Accurate and up-to-date documentation is available to support end-users and the IT

  • support team. This facilitates effective troubleshooting and ensures that the support team has the information they need to provide high-quality support.

  • The IT support team is well-informed and up-to-date on current issues and projects. This

  • facilitates effective communication and collaboration among team members and helps to ensure that IT issues are resolved quickly and efficiently.

Key Performance Indicators

  • First Reply Time

  • Full Resolution Time

  • Satisfaction rate

  • Number of solved tickets


Rentals United: The Channel Manager. Advanced distribution platform for professional short-term rental property managers (with 10+ rentals) looking to advertise on worldwide booking channels.

As one of the technology SaaS leaders in the vacation rental space, we provide first-class technical solutions for B2B Property Managers worldwide, using the leading online travel reservation websites. We are the Premier Partner of, Airbnb, HomeAway/VRBO, Agoda & TripAdvisor!

We exist to help people enjoy the full benefits of smooth and efficient short-term rental experiences by helping the sector to flourish in size, stature, and professionalism. We build our tools in MS .Net & MS SQL Server technologies.

Easy-to-use, constantly evolving, and powerful, the Rentals United Channel Manager handles tons of data every day connecting to 60+ listing sites, as well as 100+ technology providers.

Join us and be part of the new channel manager generation!

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