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Aktualne oferty pracodawcyIT Support Specialist with German
WIPRO IT SERVICES POLAND Sp. z o.o.About the company
Gdańsk
Gdańsk, Pomeranian- Offer expired 8 days ago
- Remote recruitment
- contract of employment
- full-time
- specialist (Mid / Regular)
Your responsibilities
Serve as the first point of contact for end users seeking technical assistance
Perform remote troubleshooting through diagnostic programs
Determine the best solution for faster resolution of end users issues
Educate and guide the end user through the problem solving
Provide information on IT products or services based on end user query
Follow-up and update end user on status and information of issue reported
Identify and suggest improvements on current processes followed
Our requirements
Minimum 1 year experience in IT support
Good command of English and German
ITIL knowledge good to have
Ability to solve complex problems
Analytic way of thinking
What we offer
Work for a large international IT Service Provider
Training to build up the knowledge you need
Benefits such as private health care, additional insurance, Mybenefit cafeteria
WIPRO IT SERVICES POLAND Sp. z o.o.
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.