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IT Support Specialist with German

WIPRO IT SERVICES POLAND Sp. z o.o.About the company

  • Gdańsk

    Gdańsk, Pomeranian
  • Offer expired 8 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Serve as the first point of contact for end users seeking technical assistance

  • Perform remote troubleshooting through diagnostic programs

  • Determine the best solution for faster resolution of end users issues

  • Educate and guide the end user through the problem solving

  • Provide information on IT products or services based on end user query

  • Follow-up and update end user on status and information of issue reported

  • Identify and suggest improvements on current processes followed

Our requirements

  • Minimum 1 year experience in IT support

  • Good command of English and German

  • ITIL knowledge good to have

  • Ability to solve complex problems

  • Analytic way of thinking

What we offer

  • Work for a large international IT Service Provider

  • Training to build up the knowledge you need

  • Benefits such as private health care, additional insurance, Mybenefit cafeteria

WIPRO IT SERVICES POLAND Sp. z o.o.

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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