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thyssenkrupp Group Services Gdańsk

IT Support Specialist with German

thyssenkrupp Group Services GdańskAbout the company

  • Valid for 23 days
    until: 08 May 2021
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

thyssenkrupp Group Services Gdańsk

aleja Grunwaldzka 472d

Gdańsk

Your responsibilities

  • Serving as L1 Support in our Global Support Team for infrastructure and/or application environment

  • Serving as User Support in Desktop / Server Services

  • Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems

  • Investigation on troubleshooting of problems in MS products

  • Identification, failure analysis and problem solving via phone or email

  • Incident recording and tracking in a ticketing tool

  • Incidents processing to other support groups

  • User management in various systems

  • Establishing FAQ for users

  • Creating and updating of knowledge base

  • Taking part in interesting projects, like automation project

Our requirements

  • Fluent written and spoken German (min. B2), English on a communicative level (min. B1)

  • Minimum Bachelor’s Degree

  • Ready to work in shifts

  • Experienced in working in international environment and teams

  • Experienced in working in Service Desk team (whether L1 and/or L2 support)

  • NICE TO HAVE:

  • Experience in Incident/Problem Management

  • ITIL v3 or v4 certificate

  • MS Products knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory)

  • Hardware (Notebook, Desktop) knowledge

  • Network (LAN/WAN) knowledge

  • Work experience in Service Desk in the 1st or 2nd level support

What we offer

  • Talent and development programs aimed at developing technical and soft skills: access to online learning platforms, necessary tutorials with experienced colleagues from Germany, Certified trainings provided by external specialists

  • Attractive working conditions and social benefits: work in a “home office” mode, flexible working hours, office’s “open space” culture, sports cards (MultiSport), Lux Med private medical care, relocation package

  • “Open door” culture - work in international environment, friendly working atmosphere

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate sports team

  • coffee / tea

  • employee referral program

  • charity initiatives

  • Relocation package

  • Foreign language classes

  • MyBenefit Platform

thyssenkrupp Group Services Gdańsk

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS centers in Tri-City. Our global support team provides comprehensive knowledge in infrastructure to all thyssenkrupp employees around the world. Within our team we’re focused on development and take part in many interesting projects across the whole IT department.

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This is how we work
This is how we work